Collections Manager
About Candidate
Education/Qualification
- 2018 – Manchester School Of Massage – VTCT Level 3 Diploma
- 2014 – Future Fit – Level 3 Personal Trainer
- 2014 – CICM – CICM Certificate in Debt Recovery
- 2013 – Future Fit – Level 2 Gym Instructor
- 2000 – ABFA Certificate
- 1997 – BSc Joint Honours – Sociology & Criminology
Systems used
- Microsoft Word and Excel – Intermediate
- SAP
- CRM Systems
- In House Systems
Career Summary
Current Employer – Merchant Cash Advances
Position – Collections Manager
Dates – July 2024 – Present
The role is not as expected and is more of a Collections role
Previous Employer – Energy Supplier
Position – Recoveries Team Manager
Dates – February 2023 – May 2024
- Managed a team of 10 Collectors – responsible for disconnection of supply due to account arrears within the regulatory framework, pursued arrears through litigation, and managing the relationship with third-party stakeholders
- Oversaw a business transformation project onboarding new external partners and systems to streamline the processes involved, maximise efficiency and minimise the costs involved in recovering debt that had not been successfully collected through the standard collection process
- Provided advice and assistance to other teams to resolve issues and prevent accounts entering the Disconnection process.
Previous Employer – Large Energy Supplier – multinational
Position – Credit Control Team Leader
Dates – March 2020 – January 2023
- Managed the performance of a team of 4 Credit Controllers, recruiting, and conducting regular performance reviews
- Ensured KPIs were met
- Assisted with reporting and supporting the Credit Control Manager
- Provided support to the wider team through a VUCA situation – participated in the Oxford Group’s Impact Intensity Toolkit for Managers course, explored, and developed people management skills
- Supported a department transformation project, introducing a new system, and new ways of working to the Team
- Implemented a process which brought Litigation in-house, giving greater control and minimising cost
Position – Senior Credit Controller
Dates – November 2018 – March 2020
- Moved into a more of an Account Manager role
- Increased responsibilities included completing daily tasks both Internally and for Stakeholders – assisted in Preparation of Month End Reports
- Provided training new starters and ongoing support to the team
- Mentored Junior Colleagues
- Conducted meetings with Internal Stakeholders to resolve issues
Position – Debt Recovery Controller
Dates – August 2015 – November 2018
- Standalone role as the primary contact between Credit Control and third-party Debt Collection Agencies and Solicitors
- Worked within regulatory guidelines
- Detailed checking of files recommended for legal action or debt recovery from the credit control team for suitability, issuing the instructions to the relevant parties, providing documentation and continued support and direction
- Consulted with other Teams in the business to resolve any issues
- Raised Write Offs for cases that are uneconomical, or unable to pursue
- Managed internal stakeholder relationships
- Proactively managed 2 Debt Recovery Ledgers more than £2.25m, and over five hundred Accounts, and a pre-recovery query ledger of £300k, with one hundred accounts, using SAP and industry specific systems
- Seconded to a Project Mapping out processes, testing and training colleagues on a business transformation project
- Took responsibility of managing the Insolvency process
Previous Employer – Financial Services
Position – Transaction Manager
Dates – January 2015 – June 2015
Previous Employer – Financial Services
Position – Assistant Relationship Manager
Dates – September 2013 – January 2015
- Provided support to a team of Client Managers within the Operations Department
- Ensured excellent customer service to a portfolio of 100+ business clients
- Proactively managing risk by monitoring client debtor ledgers for potential non-payers and putting appropriate restrictions in place, and ensuring monthly deadlines are adhered to
- Checked audit trails on an ad-hoc basis, and contacting our client customer base to verify ledger balances and ascertain any reasons for late or non-payment
- Challenged and busy role required liaison with a number of internal and external stakeholders, such as sales, reconciliation clerks, credit controllers and our client’s customer base
- Ensured compliance with FCA rules
Previous Employer – Financial Services
Position – Auditor/Surveyor
Dates – March 2012 – September 2013
- Maintained the balance between risk and customer service, by auditing existing clients
- Assessing suitability of potential clients and making recommendations as to whether they should be taken on as a client, and under what conditions
- Principle activities involved diary management, auditing a variety of clients throughout the UK to assess the level of risk exposure, primarily focusing on the health of the debtor and creditor ledgers by checking paper trails and verifying invoices and balances with customers by telephone, following specific guidelines to address concerns and protect our position
- Trained clients to get the best from the software
- Excellent written and verbal communication skills to build and maintain external stakeholder relationships
- Identified the challenges faced by different industry sectors and how this would affect the lender
- Travelled extensively throughout the UK for this role
