Account Manager

Education/Qualification

• 2018 Northampton College – Level 3 National Extended Diploma in Business Studies

Systems used

• Microsoft Word and Excel
• NetSuite

Career Summary

Current Employer – IT Company

Position – Account Manager

Dates – March 2023 – Present

• Prospected and secured new customer through outreach, networking, and tailored solutions, consistently meeting sales targets
• Identified and delivered cross-sell opportunities across hardware, software, cloud, and services to maximize account value
• Managed and developed around 25 customer relationships, ensuring satisfaction and long-term engagement through strategic support
• Handling the full sales process from enquiry to closure, including quoting and order processing, ensuring smooth delivery
• Conducted face-to-face meetings and tailored presentations to understand needs, build rapport with customers and prospects
• Making minimum 80 prospecting calls a day while also following up with emails and LinkedIn messages
• Worked on Internal marketing campaigns to come up with a more original way or reaching new customers
• Booked Introductory calls and onboarded new customer around a wide host of IT from selling peripherals and software to project works through our value propositions
• Organising meetings with the relevant consultants to get the customer in from of the right person

Previous Employer – Booking and Dispatch Software  

Position – Account Executive 

Dates – September 2022 – March 2023

• Successfully attracting prospective clients, and understanding their needs in order to tailor how our software would benefit them and their business
• Demonstrating and presenting the product portfolio to potential customers
• Keeping in regular contact with prospects and customers in order to build rapport and a strong relationship
• Leading contract renewals with customers
• Liaising with clients via phone, E-mail, face to face, as well as Teams/Zoom – Partaking in trade fairs on a national and international scale
• Experience in using Salesforce

Previous Employer – IT Service Solutions

Position – Account Clerk

Dates – August 2020 – September 2022

• Processing invoices and credits notes
• Reconciling supplier accounts to ensure accuracy and that invoices is paid as per our terms
• Processing credit card transactions and reconciling the accounts
• Working closely with 200+ suppliers and account managers to resolve queries, ensuring they are dealt with quickly and with a clear solution
• Liaising with account managers to ensure sales orders raised are accurate in comparison to our customers purchase orders
• Assisting credit control to with customer queries such as credit and rebills and dropship errors
• Finalising cases with Customer Care to ensure the credit notes received and issued to the customer have the correct impact on the account manager’s commission
• Experienced using NetSuite

Previous Employer – Retailer (Various roles from November 2018 – March 2020)

Position – Accounts Payable Administrator

Dates – September 2019 – March 2020

• Processing and filing accounts payable documentation, ensuring all details are correct and confirming liability for payment
• Post a high volume of invoices over 3 entities ensuring accurately
• Manually checking stock delivered to
• Building a rapport and responding to a wide range of supplier queries in a swiftly manor
• Propose weekly payment run to the Accounts Payable manager and process the payments in various currencies
• Using NetSuite to create EFT payments and upload them to bank
• Reconcile supplier accounts to supplier statements
• Maintain supplier records on the Accounts payable ledger

Position – Customer Experience Specialist

Dates – November 2018 – September 2019

• Resolving with a wide range of customer queries, regarding their orders, products and providing aftercare
• Processing customer orders and performing fraud checks
• Investigating chargebacks and PayPal claims for reported fraud
• Liaising with inventory to ensure back-orders were dispatched within the allocated time frame
• Working closely with management to set up a warranty team, in order to claim back credit on faulty items