Accounts Assistant
About Candidate
Education/Qualification
- 2023 Bolton College – AAT Level 1
- 2023 Canterbury Christ Church University – Foundation Year of Accounting and Finance Level 3
- 2023 Lionheart Education – GCSEs including Mathematics and English
Systems used
- Microsoft Word and Excel – Intermediate / Pivot Table
- Sage 50 Accounts (2 years’ experience)
Career Summary
Most Recent Employer – Cleaning Service (T/O £66.9Billion)
Position – Bookkeeper (Redundancy)
Dates – February 2024 – April 2026
- Worked within a team of 8 and reported to the Accounts Manager.
- Maintained accurate day-to-day bookkeeping records, ensuring financial transactions were recorded promptly and correctly.
- Recorded and monitored company income and expenditure, keeping financial records up to date.
- Processed high volumes of sales and purchase invoices, accurately posting transactions into Sage 50 Accounts.
- Raised and processed 25+ purchase orders and sales orders daily, ensuring timely order management and accurate documentation.
- Completed regular bank reconciliations, investigating and resolving discrepancies to maintain accurate cash balances.
- Processed supplier payment runs, ensuring invoices were paid accurately and within agreed payment terms.
- Posted and reconciled bank statements, ensuring transactions were allocated correctly within the accounting system.
- Prepared and submitted VAT returns in line with HMRC deadlines and reporting requirements.
- Assisted with balancing accounts and maintaining accurate nominal ledger records.
- Managed purchase ledger and sales ledger activities, ensuring accurate supplier and customer account balances.
- Investigated and resolved invoice queries, payment discrepancies, and account variances in a timely manner.
- Supported month-end finance processes by ensuring transactions were posted and reconciled accurately.
- Maintained organised financial records and supporting documentation for audit and reporting purposes.
- Worked closely with internal teams to ensure financial data was accurate, complete, and up to date.
- Contributed to efficient finance operations by improving accuracy, organisation, and timely processing of financial transactions.
Previous Employer – Business Process Outsourcing / Professional Services
Position – Customer Services Representative
Dates – February 2023 – February 2024
- Handled 80+ inbound customer calls daily, delivering efficient and professional support in a high-volume contact centre environment.
- Provided excellent customer service to Virgin Media and O2 customers, ensuring customers felt valued, supported, and understood.
- Resolved a wide range of customer enquiries, including billing issues, account queries, product information, and service troubleshooting.
- Offered clear guidance and practical advice to customers experiencing faulty products or service-related issues, aiming for first-call resolution where possible.
- Accurately updated customer accounts and case notes, ensuring all interactions were documented in line with company procedures.
- Maintained strong performance standards by balancing customer satisfaction, call handling efficiency, and service quality targets.
Previous Employer – Document Management / Digital Transformation Services
Position – Validation Client (Part Time)
Dates – 2022
Position – Quality Controller
Dates – 2020 – 2021
