Administration
About Candidate
Education/Qualification
- Katharine Lady Berkeley’s School – English Literature/Language, Mathematics, Home Economics, Childcare, and Art (GCSE Grade)
Systems used
- Microsoft – Word and Excel – update Spreadsheets
- Internal systems – HR and Clock card
Most Recent Employer – Manufacturer
Position – Administration
Dates – February 2020 – October 2024
- Works in a team of 8 – reports to the Office Manager
- Manages admin duties, customer service, and reception responsibilities
- Updates Clockwise logging system and manages holiday/sick records for all staff
- Updates the system with new sales orders
- Supports the Customer Service team with any queries regarding sales and deliveries
- Performs basic HR duties and updates Key Performance Indicator (KPI) reports
- Inducts new agency staff and input timesheets for agency personnel
- Liaises with external clients and handles purchase and sales orders
- Prepares weekly Block Claim reports and orders office and production supplies
- Manages Outlook emails and files delivery notes and invoices
- Coordinates with transport for deliveries to customers
Previous Employer – Automobile Manufacturer
Position – Admin, Sales Assistant
Dates – April 2017 – November 2019
- Created customer files with invoices, taxing using AFRL systems, and warranties for handover
- Conducted data entry using the Peak System and handled high-volume telephone and email communications
- Conducted quarterly audits to identify inconsistencies
- Organized and hosted VIP events
- Provided customer service during meet-and-greet occasions
- Prepared weekly Block Claim reports and ordered office and production supplies
- Managed Outlook emails and filed delivery notes and invoices
- Coordinated with transport for deliveries to customers
Previous Employer – Opticians
Position – Receptionist, Admin, Sales Assistant
Dates – April 2006 – March 2017
- Provided customer service, sales, and telephone support
- Updated patient records and performed daily data entry
- Prepared monthly statements and invoices
- Dispensed company products and adjusted for customers
- Ensured high levels of customer confidentiality
