About Candidate

Education/Qualification

  • Katharine Lady Berkeley’s School – English Literature/Language, Mathematics, Home Economics, Childcare, and Art (GCSE Grade)

Systems used

  • Microsoft – Word and Excel – update Spreadsheets
  • Internal systems – HR and Clock card

Most Recent Employer – Manufacturer

Position – Administration

Dates – February 2020 – October 2024

  • Works in a team of 8 – reports to the Office Manager
  • Manages admin duties, customer service, and reception responsibilities
  • Updates Clockwise logging system and manages holiday/sick records for all staff
  • Updates the system with new sales orders
  • Supports the Customer Service team with any queries regarding sales and deliveries
  • Performs basic HR duties and updates Key Performance Indicator (KPI) reports
  • Inducts new agency staff and input timesheets for agency personnel
  • Liaises with external clients and handles purchase and sales orders
  • Prepares weekly Block Claim reports and orders office and production supplies
  • Manages Outlook emails and files delivery notes and invoices
  • Coordinates with transport for deliveries to customers

Previous Employer – Automobile Manufacturer

Position – Admin, Sales Assistant

Dates – April 2017 – November 2019

  • Created customer files with invoices, taxing using AFRL systems, and warranties for handover
  • Conducted data entry using the Peak System and handled high-volume telephone and email communications
  • Conducted quarterly audits to identify inconsistencies
  • Organized and hosted VIP events
  • Provided customer service during meet-and-greet occasions
  • Prepared weekly Block Claim reports and ordered office and production supplies
  • Managed Outlook emails and filed delivery notes and invoices
  • Coordinated with transport for deliveries to customers

Previous Employer – Opticians

Position – Receptionist, Admin, Sales Assistant

Dates – April 2006 – March 2017

  • Provided customer service, sales, and telephone support
  • Updated patient records and performed daily data entry
  • Prepared monthly statements and invoices
  • Dispensed company products and adjusted for customers
  • Ensured high levels of customer confidentiality

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