Administration Temp

Education/Qualification

• 2015 NVQ Business Administration
• 2015 Certificate of Higher Education in English
• 2014 GCSE or equivalent achieved in Maths and ICT
• 2007 GCSEs achieved including English – Hollingworth Enterprise College

Systems used

• Microsoft Word and Excel
• In house systems

Career Summary

Taken some time on maternity leave –daughter is now 2 years old and in nursery – so now they are ready to get back into work

Previous Employer – Housing Association

Position – Various Roles 

Dates – November 2020 – September 2021

April 2021 – September 2021 Customer Service Advisor

• Answered the phone to tenants to resolve multiple queries whether it be reporting, logging repairs, and booking appointments or taking a payment for a service charge
• This role was fast paced and nonstop
• Logged into customer accounts to check up on a repair or generally chase an enquiry up they had previously made
• Within this role faced many challenges e.g.; frustrated customers or trying to locate information
• Succeeded well in this job role due to polite and can-do attitude approach and ultimately trying to resolve customers queries to the best of ability

November 2020 – March 2021 Universal Credit Advisor

• As a Universal Credit Advisor, was contacting all tenants who had made a new claim for UC to offer them support and advice and deliver excellent customer service to these tenant’s
• Ensured suitable payment arrangements/Direct Debits were set up and inputted onto the Open Housing system or access the Landlord Portal to apply for Direct Rent Payments or a deduction for rent arrears
• If a tenant required extra support in sustaining their tenancy, would assist them in submitting DHP applications or sending referrals to other sectors , such as Water Advisor to look at water rates being reduced or Money Advice if struggling to budget and this would be affecting their tenancy
• Send external referrals to Work ad Skills if tenant needed help looking for work
• Within this role was also covering own patch of a certain area, and checking the accounts on Open Housing, have experience in serving Notice of Possessions and knowledge of the Arrears Codes
• Once had supported a tenant, would upload their case onto advice pro for outcomes

Previous Employer – Non-Profit Organisation

Position – Crisis Intervention Worker

Dates – May 2014 – April 2017

• As a Crisis Intervention Worker, was responsible in helping clients in Crisis with regards to their Housing or Benefits
• Responsible for own Caseload of clients which was between 10-20 clients at one time
• Also responsible for taking and making phone calls to other professional organisations such as; Local Council, Social Services and Estate Agents in which my clients were tenants off
• Responsible in generating and providing quarterly stats and reports to the Local Council as this organisation was a charity and our work was funded by the Adult Care Team department for Rochdale Council
• Managed and monitored databases, caseloads of team members and achieved NVQ in Business Admin at a Level 2 along with taking other sideline courses to help within role as a Crisis Intervention Worker

Previous Employer – Fast Food

Position – Crew Member

Dates – July 2008 – April 2014