Administrator

£27000 / year

About Candidate

Profile

Education/Qualification

  • 2016 Level 3 Diploma in Animal Care / BTEC Animal Care – Hopwood Hall College
  • 2014 GCSEs achieved including Maths and English – St Cuthbert RC Business and Enterprise College

Systems used

  • Microsoft Word and Excel – for Reports using Formula / Charts and Tables
  • In house systems

Career Summary

Current Employer – Manufacturing and Supply Company

Position – Various Roles

Dates – March 2020 – Present

May 2023 – Present SHEQ Administrator

  • Assisting the SHEQ Manager with day-to-day duties
  • Creating and managing Training Documents, SOPs, and Quality Alerts
  • Proactive Management of Alerts / SOPS for the UK Site
  • Creating posters and information documents for on-site Employees
  • Proactive investigations of Complaints / Incidents – working to strict H & S Guidelines – National and Internal
  • Accurate and on-going Master Data and Record Management / Incident Reporting
  • General Office Administration

March 2020 – May 2023 Customer Service Executive

  • Working to provide consistently high levels of Customer Service – working to retain Customers – this included;
  • Order Processing
  • Set up new Customers
  • Worked Internally and Externally across UK and Europe Sites
  • Maintained Customer Price Lists
  • Customer Account Management
  • Query Management via Telephone / Letter and Email
  • Preparing Quotes
  • Complaint Resolution

Previous Employer – Supplier

Position – Customer Service Executive

Dates – May 2017 – March 2020

  • Order processing via email, phone and internet
  • Stock ordering and replenishment
  • Assisted customer with collections
  • Customer service and support
  • Inventory control
  • Complaint resolution

Previous Employer – Wholesaler

Position – Hygiene Specialist

Dates – November 2016 – May 2017