Administrator

Education/Qualification

• 2008 Bury College – BTEC National Certificate in IT Practitioners
• 2006 Siddal Moor Sports College – GCSEs including Mathematics and English
• Attended 2-day Leadership skills course
• A 6-month Management progression course

Systems used

• Microsoft Word and Excel

Career Summary

Current Employer – German Logistics Company

Position – Central Order Management Team Co-ordinator

Dates – December 2020 – Present

• To provide exceptional customer service for all customers via telephone and email
• Providing supervision to a team of 6 ensuring all administrative tasks are completed to a high standard whilst ensuring internal and external customer needs are met.
• Provide training and support to members of the team
• Work with key stakeholders within the business to ensure business needs are being met
• Providing support to manager and HR to ensure company policies are being adhered to
• Working on numerous in-house and external computer systems to ensure administrative tasks and fulfilled correctly
• Validating invoices/EADs and other customs documents and processing through DQS (Kofax) and the new order management system
• Ensuring customers are notified regarding invoicing/booking queries and that these are resolved in a timely manner
• Queries completed daily and ensuring invoice user errors are tracked to maintain customer invoice KPI’s
• Lease with Exports to ensure all required customs documentation is archived so goods can be checked by our CCT and forwarded as soon as possible
• Problem solving with team members and other departments
• Maintaining thorough knowledge on invoicing, Customs legislation and operation requirements
• Maintaining and encouraging strong relationships with Export, Service, Sales & SD departments to ensure smooth operations for goods to be collected and forwarded within an appropriate time frame
• Supporting other members of the team as well as service, bookings and collection departments when needed
• Attending customer calls and meetings to help resolve queries and building customer relationships
• Supporting the Service manager in creating and implementing new process’ to ensure a more structured, organised and smoother running of the department
• To work with other depots within Europe to provide up to date details of shipments to customers and to also help resolve any shipments that are not moving

Previous Employer – Former British Retailer

Position – Administration Team Leader

Dates – June 2013 – November 2020

• Provided support and first line supervision
• Continuous training and multi -skilling of the spares/Iris and customer champion administration teams
• Produced daily and weekly reports to monitor SLA and customer
  satisfaction metrics which allow for improving SLA and corrective action solutions when these are not being met
• Worked with suppliers on part requirements and forecasting
• Whilst also continuously improving initiative and efficiency of the whole administration department
• Ensured to work closely with all relevant departments and local distribution centres to ensure stock management, planning and KPI’s are being met

Previous Employer – American Supply Company

Position – Warehouse Operative/Stock Controller

Dates – October 2011 – October 2011

• Picked and packed of parts from throughout the warehouse to allow the preparation and completing of warehouse orders for collection
• Performed warehouse inventory controls by Stock counting and location checks as well as any other duties that are required

Previous Employer – Warehouse  

Position – Warehouse Operative and Goods in Operative

Dates – June 2008 – October 2011

• Picked and packed of parts from throughout the warehouse to allow the preparation and completion of warehouse orders to ensure they are ready for collection
• Took in deliveries and completing the goods in process ensuring that items are booked efficiently and correctly
• Provided support within the administration department when required