Collections Advisor

£24000 / year

About Candidate

Profile

Education/Qualification

  • 2022 Level 2 in English – Burnley College
  • 2016 Level 2 Diploma in Animal Care – Hopwood Hall College
  • 2015 GCSEs – Wardle Academy

Systems used

  • Microsoft Word and Excel
  • Other in-house systems

Career Summary

Current Employer – Financial Services

Position – Collections Advisor

Dates – September 2022 – Present

  • Reporting to Collections Manager – across a team of 12 Advisors
  • Dealing with High Volumes of Inbound & Outbound Calls across Outstanding Payments / Financial Difficulty
  • Amending Direct Debits Amounts & Dates / Taking Payments & Reinstating Direct Debits
  • Challenging Direct Debit Indemnity Claims
  • Setting Promise for Payments
  • Completing Financial Statements (Income & Expenditure Form) to gain Understanding of each Financial Difficulty
  • Discuss Arrears with Accounts including Identify how they occurred / Arrangements going forward
  • Set Appropriate Arrangements on clearing Arrears / Knowing How to Calculate the right Arrangement
  • Completing BACS Report & Data Reports
  • Following Strict Guidelines form the FCA – including Management of Correspondence & Paperwork
  • Completing DPA & Protecting Personal Data
  • Advising Customers of consequences against Breaching Terms & Conditions / Compliant Handling
  • Identifying Vulnerabilities in Customers when Handling Cases
  • Liaising with Litigation Department / Liaising with External Companies regarding Settlements & Disclosing Personal Information
  • Training Staff

Reason for leaving : Career Progression

July 2020 – September 2022: Maternity Leave

Most Recent Employer – Car Dealership

Position – Collections Assistant

Dates – November 2019 – July 2020

  • Worked in a team of 3 reporting to the Collections Manager
  • Responsible for processing paperwork before cars are collected by Customers
  • Files are picked up once finance and payments have been agreed
  • Responsible for checking all paperwork that has already agreed / accepted
  • Check APR is correct on all agreed documents before releasing vehicle
  • Manage payments – checking accounts to make sure payments have been made in full before allowing collections
  • Liaise with Credit companies regarding any delays in payments – updating Customer if it affects them in any way
  • Arrange collection of the vehicles with Customers – booking time slots
  • Responsible for ensuring all vehicles have been taxed and all necessary paperwork is correct before collection
  • Liaise with Customers re insurance and offer and set up free 7-day insurance when needed
  • Ensure all legal confirmations are correct – logbooks and documentation
  • Checked whether vehicles have been prepped before customer arrival – e.g., valet and servicing
  • Went through vehicle functions to make sure the customer was comfortable with the vehicle
  • Processed card payments using Card machine when needed
  • Made the customer agreed with all declarations showed

Position – Administrator Assistant

Dates – November 2018 – October 2019

  • Responsible for sorting and distributing daily post – working through invoices, credit notes, statements, and delivery notes
  • Input order daily to in-house system – showing high attention to detail
  • Prepared documentation and distributed to Clients
  • Liaised with Clients re queries, orders, and outstanding payments
  • Point of contact on the phone for incoming queries – often taking messages for Senior members of staff
  • Updating system with delivery notes as proof the item was sent and received – filing any hard copies received
  • Processed card payments from Clients who were cash sale -recorded this to be sent to the Head Office
  • Updated clients’ accounts with changes of information

Previous Employer – Warehouse

Position – Administrator Assistant

Dates – December 2017 – September 2018

Previous Employer – Warehouse

Position – Business Admin Apprentice 

Dates – May – December 2017

  • Scheduled appointments for meeting with Clients and Suppliers
  • Booked hotels and transport for Employees who work away from home
  • Sorted and distributed office mail such as invoices, credit, statements and pay slips
  • Sent out orders documentation to suppliers for material needed on site
  • Contacted suppliers via telephone or email for item prices and stock updates 
  • Liaised with workmen onsite if there are any issues and work with them to try and rectify
  • Booked training courses for Employees to continue works on site
  • Point of contact over the phone filtering calls for other staff members
  • Completed site checks to check Employees were on site
  • Contacted agencies for trade labour when works finished
  • Took details for quotations from Clients and passed to estimator to calculate the total of the job
  • Contact Client to confirm prices and acceptance of works including timescales