Collections Officer
About Candidate
Education/Qualification
- Level 3 – NVQ Diploma in customer services
- Level 3 Certificate in customer services
- National Vocational Certificate
- Certificate of unit credit
- OCR Level 2 key skills in application of number
- OCR Level 2 Key skills in communication
- EDI Level 3 Certificate in customer services
- 1989 Stamford High School – GCSEs Achieved, including Mathematics and English
Systems used
- Microsoft Word and Excel
- Sentinel System
- Inhouse Systems
Career Summary
Most Recent Employer – Personal Loans and Saving – (T/O £200m+)
Position – Collections Officer
Dates – April 2018 – March 2025 (Redundancy)
- Worked in a Team of 6 and reported to the Manager
- Transitioned from CLS Finance (Car Finance Collections Role) to the bank as a Collections Officer
- Collected on BBLS/CBLS (Government lending) as well as on Personal and commercial loans B2B and various other Accounts
- Contacted Clients by phone and email regarding their overdue account/payments
- Dealt with general client enquiries and complaints
- Dealt with high volume inbound and outbound calls and emails
- Collected arrears from front-end debt to 120+ day’s inbound and outbound collection
- Processed Card Payments and set up Payment Plans
- Negotiate payment arrangements with the clients for example if they are unable to pay at that point
- Managed and Track Client Accounts including where a Client has an immobiliser fitted to the vehicle
- Worked towards daily, weekly and monthly KPI’s
- Worked in line with FCA Guidelines and Company policies
- Review and maintain client details and documentation
Previous Employer – Greengrocer
Position – Credit Controller
Dates – April 2014 – March 2018
- Dealt with inbound, outbound calls and emailing clients regarding their overdue accounts
- Processed card payments over the phone
- We also had a lot of cash on delivery clients which caused a few queries with payments via the drivers
- Dealt with all the complaints regarding payment queries
- Issued invoices, remittances and statements
- Managed the weekly and monthly statement runs
- Applied client bank and cheque payments to the clients ‘ accounts and collected all the staff hours and processed salary payments on a weekly basis
Previous Employer – Revenue Management
Position – Credit Controller
Dates – October 2013 – April 2014
Previous Employer – Financial Management
Position – PPI Reclaim Expert
Dates – August 2013 – October 2013
Previous Employer – Debt Recovery
Position – Debt Recovery
Dates – June 2012 – August 2013
