Customer Service
About Candidate
Education/Qualification
- GCSEs including Mathematics and English
Systems used
- Microsoft Word and Excel
Career Summary
Current Employer – Manufacturers
Position – Customer Service Advisor
Dates – May 2024 – Present
- Ensure that sales enquiries and firm orders are progressed to satisfy client requirements in terms of delivery and price
- Deal directly and develop relationships with customers by telephone or electronically
- Ensure high level of customer satisfaction as standard
- First point of contact for Customer Complaints, to raise on Internal database and handle to conclusion
- Provide customer quotations on products and services upon request
- Provide data sheets upon request
Previous Employer – Manufacturers
Position – Customer Service Administrator
Dates – May 2023 – May 2024
- Serve as first point of contact for customers and prospective customers seeking to obtain advice about our products and services
- Process and handle all queries and order requests
- Update and manage central database
- Ensure high level of customer satisfaction as standard
Previous Employer – Manufacturers
Position – Customer Service Administrator
Dates – June 2021 – May 2023
- Ensured that sales enquiries and firm orders are progressed to satisfy client requirements in terms of specification, delivery, and price
- Dealt directly and develop relationships with customers by telephone or electronically
- Allocated internal acknowledgment against customer purchase order to the Production and Purchasing Managers for progressing in the case of standard catalogue items
- In the case of non-standard product enquiries, to ensure that the relevant details are transmitted to the special products and design department for progressing
- Organised delivery requirements and documentation for UK and Export orders
- Arranged export consignments and documentation with our allocated freight forwarder
- Provided customer quotations on products and services upon request
- Provided basic technical information to customers
- Produced monthly sales reports for Area Managers
November 2019 – June 2021
Short Term Temporary Assignments
Previous Employer – Construction (Various Temporary Assignments from January 2017 – October 2019)
Position – Invoice Processing Administrator
Dates – November 2018 – October 2019
- Processed invoices in Oracle matching to Purchase Orders
- Rejected invalid Invoices back to customer
- Matched credits to invoices
- Dealt directly with suppliers for missing information
Position – Procurement Data Analyst
Dates – May 2017 – November 2018
- Categorised procurement data after transfer from old system to Oracle
- Analysed data for duplicate information
Position – CIS Coordinator
Dates – January 2017 – May 2017
- Submitted Subcontractor Tax Verification
- Checked all CIS returns data is correct
- Liaised with sub-contractors for any missing information
- Chased information for urgent invoices
- Provided guidance to Internal Tax and account teams
August 2016 – December 2016
Short term Temporary Assignments
Previous Employer – Food Manufacturer
Position – Sales Analyst
Dates – February 2015 – July 2016
- Generated Weekly Sales Report and issue to Category Team and Suppliers
- Daily order trackers
- Sales week on week, year on year by account
- Monitored and track sales on a weekly basis vs. budget and forecast.
- Breakdown account sales by sub-category and report on case, kg, and pack sales
- Identify sales trends.
- Monthly meetings with the supply chain team at the client’s head office in London
- Completed weekly report detailing account sales performance.
- Reported on service level issues
Previous Employer – Royal Mail (Several Departments for 6 years)
Dates – 1991 – February 2015
