Customer Service / Administrator

£28000 / year

About Candidate

Education/Qualification

  • Various VRQ’s and NVQ Certificates – The Manchester College

Systems used

  • Microsoft Word and Excel
  • Xero

Career Summary

Most Recent Employer – Service Provider

Position – Business Development Manager

Dates – June 2023 – February 2024

  • Assisted the Directors with running the Business and managing the team
  • Conducting Inventory and manging the Absence Line and collating Sickness, Lateness and Holiday Requests
  • Managed the Company Instagram, Facebook, and LinkedIn Accounts

Previous Employer – Bank

Position – Senior Collections Advisor

Dates – April 2022 – June 2023

  • Review Customers accounts, considering the customers circumstances – This would be on an Inbound or Outbound telephone call
  • Follow up communications of Emails, Text Messages and Post
  • When liaising with customers, would conduct a Fact Find, Income and Expenditure which would give a clear path of options available
  • Whether this be a Forbearance Plan, Early or Late Arrears and in some instances Recoveries Action
  • All actions would be followed up with a written letter for clear communication and Treating Customers Fairly
  • Attempt to resolve Complaints at First Point of Contact should any arise
  • Train and Assist new Starters with the Business

Previous Employer – Provider

Position – Unsecured Collections/Claims Manager

Dates – December 2020 – April 2022

  • This role was managing a team of 10 agents all at different levels within the business
  • The claims management was for Business Interruption Insurance, R&D Claims and Mis-sold PCP
  • The collections came into effect, when a claim was reviewed, loss adjusted and put forward to the legal team and the claim was won that an Invoice would be issued for MGA Fee’s
  • If this wasn’t paid within the 30 days set out, would follow this up with letters, emails and other correspondence to collect the funds outstanding

Previous Employer – Service provider

Position – Sales Agent / Lead Generation

Dates – September 2020 – December 2020 

  • Sell Energy and Broadband renewals and reviews
  • Take payments, Setting up Tariffs and Taking Inbound calls

Previous Employer – Family Business

Position – PA/Admin Manager

Dates – June 2018 – Present

  • On an Adhoc basis, would use Xero to raise invoices, cost up jobs that the 3 Business have undertaken
  • Create and update the Company website
  • Liaise with suppliers for Materials/Hire Purchases
  • Take the files to the accountants for the monthly Tax Review
  • Set up meetings for the Managing Director and Chief Executive Officer ensuring all relevant parties have the background information for the meeting ahead

June – September 2020 Furloughed

Most Recent Employer – Service Provider

Position – Credit Controller

Dates – March 2019 – August 2020

Previous Employer – Bank

Position – Senior Credit Control / Collections Agent 

Dates – October 2016 – March 2019 

Previous Employer – Self-employed / Various

Position – PA / Administrator

Dates – June 2018 – May 2020

Previous Employer – Educational Company

Position – Assistant Team Manager

Dates – May 2015 – October 2016  

Previous Employer – Service Provider  

Position – Agent 

Dates – February 2015 – September 2015   

Previous Employer – Service Provider  

Position – Customer Service  

Dates – February 2015 – May 2015

Previous Employer – Sports Bar

Position – Manager   

Dates – December 2013 – August 2014

Previous Employer – Restaurant  

Position

Dates – May 2013 – December 2013 

Previous Employer – Restaurant   

Position – Manager

Dates – December 2011 – September 2012  

Previous Employer – Sports Bar

Position – Supervisor

Dates – February 2011 – December 2011   

Previous Employer –Hotel  

Position – Asst Bar Manager 

Dates – June 2010 – February 2011