About Candidate

Education/Qualification

  • A-Levels Achieved
  • Hazel Grove High School – GCSE’s Achieved, including Mathematics and English

Systems used

  • Microsoft Word and Excel – Intermediate

Career Summary

Current Employer – Debt Collections

Position – Debt Recovery Agent

Dates – November 2021 – January 2024

  • Worked in a team of 20 reporting to Collections Manager
  • Aided customers with outstanding debts over the phone, via email and by letter
  • Always adhered to FCA/TCF regulations to ensure compliance with the law
  • Worked with individual and corporate debts ranging from £50 to £10,000
  • Worked with up to 50 customers a day
  • Ensured empathetic disposition to ensure highest level of customer satisfaction

Previous Employer – Bank

Position –  Customer Service Advisor

Dates – June 2021 – October 2021

  • Worked in a large team reporting to Line Manager
  • Adhered to all bank and legal regulations
  • Participated in group activities which boosted team working abilities
  • Worked with large sums of money and customers from all backgrounds

Previous Employer – Store

Position –  Sales Assistant

Dates – July 2020 – June 2021

  • Stocked shelves and till management
  • Made sure the money was right at the end of the night

Previous Employer – Fast Food Chain

Position – Customer Sales Assistant

Dates – June 2019 – June 2020

  • Operated cash register with proficiency during high volume shopping times
  • Worked closely with company to solve problems and handle customer concerns
  • Implemented and supported company initiative and programs. Mentored stuff in expectations and perimeters of kitchen goals and daily work for optimal productivity
  • Stocked and stored packaging and supplies, including wrapping paper, plastic sheets, boxes, cartons, ink, glue and labels to achieve consistent productivity lev
  • Ensured high levels of cleanliness