Demand Planner

Education/Qualification

• 2024 IOSH Managing Systems Certificate
• 2023 SAP-MM Materials Management Certificate
• 2023 MICPS Chartered Institute of Procurements and Supply

• 2022 University of Hull – MSc Logistics and Supply Chain Management
• 2016 Ladoke Akintola University of Technology – BTEC in Pure and Applied Mathematics

Systems used

• Microsoft Word and Excel
• SAP
• Sigma DCPM
• Oracle
• Tectime
• CoreHR
• Power BI

Career Summary

Current Employer – Retail – £11.6b T/O

Position – Demand Planning / Analyst – Supply Chain

Dates – September 2023 – Present

• Delivered a £50,000 reduction in annual labour costs by leading the design and implementation of a dynamic volume-based resource planning framework using historical trends and forecast models aligned to DRP principles
• Conducted weekly capacity vs actual planning reviews with senior managers across three operational zones, driving tactical adjustments in staffing and shift allocations
• Supported sales & operations planning (S&OP) through detailed analysis of peak season forecasts, labour models, and stock movement projections
• Achieved 15% uplift in fulfilment productivity by aligning headcount deployment to forecasted warehouse throughput using Sigma-based KPI dashboards
• Increased SLA compliance by 12% by building new tracking tools that visualised variance between planned and actual performance
• Managed ERP master data updates for inventory and supply chain transactions, maintaining 99% data accuracy, which enabled timely dispatch and reduced fulfilment lag
• Collaborated with buying and ops teams to assess supplier delivery accuracy and lead-time risk, contributing to proactive inventory planning and forecast corrections
• Improved demand Forecasts accuracy by 18% over three quarters by refining SKU-Level and integrating promotional event data into volume forecasts
• Strengthened vendor performance and compliance by coordinating with 5+ key suppliers to enforce packaging, lead time, and delivery standards
• Delivered daily and weekly performance reports with actionable insights, used to support senior planning decisions and budget

Previous Employer – Customer Management Provider

Position – Operations Performance and Monitoring Officer

Dates – September 2022 – September 2023

• Monitored performance of 120+ field and logistics personnel daily, achieving a 15% increase in service response rate and ensuring SLA compliance across regional operations
• Designed and implemented forecasting tools using excel to project weekly staffing requirements and field deployment schedules, reducing scheduling conflicts by 30%
• Conducted real time analysis to identify performance gaps and led corrective planning interventions, improving call handling efficiency by 18% during peak period
• Delivered operational dashboards and weekly reports highlights compliance trends leading to a 22% reduction in KPI breaches through early stakeholder Intervention
• Supported quarterly internal audits and regional capacity planning reviews, aligning resource plans with contractual benchmarks and ensuring uninterrupted delivery
• Reduced forecast variance in field team deployment by 25%, supporting improved workload balance and on- time service

Previous Employer – Real Estate Development

Position – Project Planning and Evaluation Officer

Dates – August 2019 – September 2021

• Led performance evaluation and planning for a £250,000 UK-FCDO-funded policy project across five states, Delivering 100% of programme milestone ahead of schedule
• Designed KPI scorecards and evaluation dashboards that enhanced decision making efficiency for stakeholders, increasing programme oversight visibility by 40%
• Coordinated end to end logistics planning for equipment and field team deployment, ensuring full-service delivery alignment with project timelines and resource constraints
• Developed monitoring frameworks tracking 30+ performance indicators, improving reporting accuracy and stakeholder satisfaction by 35%
• Produced monthly evaluation insights and mid project review reports, directly informing budget reallocations and strategic pivots
• Implemented scenario based contingency plans during COVID-19, minimising disruptions and safeguarding last mile delivery performance across 14 states
• Achieved 98% on-time delivery of First Aid and Field resources and reduced logistics costs by 15% through route optimisation and demand forecasting
• Enhanced operational visibility using NISRN and internal analysis tools, improving real time reporting across 200+ touchpoints