Executive Assistant
About Candidate
Education/Qualification
- First Aider / Fire Marshall
- NVQ Level 3 Business Administration
- Level 2 ICT, Maths and English
- Certificate Customer Service and Communication
- 2010 Level 2 NVQ Health and Social Care – Oldham College
- 2009 5 GCSEs achieved including Maths and English at grade B – C – St Cuthbert’s High School
Systems used
- Excel – including Lookups / Pivots / Sums
- SAP
- Kerridge
- Various In-House Systems /CRM systems
- Word, Outlook, and PowerPoint
Career Summary
Current Employer -Conservatory Supply and Installation – T/O ≤£632,000
Position – Executive Assistant / PA & Customer Service Manager
Dates – April 2023 – Present
- First point of contact with potential customers/customers in the Sales and Customer Service department
- Manager of 2 x Showrooms dealing with customers face-to-face and via telephone
- Making Inbound and Outbound Lead Enquiries
- Calling customers and suppliers on the behalf of the Owner and CEO
- Scheduling meetings internally and externally
- Diary and inbox management and Personal Assistant to 4 members of staff including
- Responsible to manage 5 Team Members including being on call weekends if required
- Booking Personal Appointments for the CEO and itineraries
- Ensuring to contact every lead enquiry customer regarding there building work enquiry, organise the appointment for the salesman to attend the appointment, retrieve all their information, confirm appointments with the CEO, Architect, Construction Manager and Senior Sales Executive
- Creating invoices, expenses and reports, including taking payments via telephone off customers
- Creating quotations for the salesman, emailing the quotations out to customers and contacting them, try and see where they are up to on the behalf of the CEO and sales team
- Responsible for contract to be inputted on the system (Monday.com) and ensuring the sales report is up to date
- First point of contact for any issues from customers and reporting this to the relevant department
- Maintaining the database (Monday.com) was up to date in all boards
Note – has just completed a Temporary role for 5 weeks for a Manufacturer on behalf of Recruitment Solutions (NW) covering a purchasing role for sickness absence
Previous Employer – Manufacturer
Position – Sales Support Assistant / Account Manager
Dates – December 2017 – April 2023
- Reports to the Sales Managers and Directors and works as part of a team of eight
- Responsible for account managing customers from Sales and has own designated businesses
- Responsible for generating new leads for Wholesalers and Foodservice Departments – takes prospective calls discussing products and prices and collects relevant information for Account Managers to follow up
- Responsible for lead generation and follow up end to end – including negotiating visits with Customers which sometimes attends
- Took on project for four months reviewing database of previous Customers – calling and tracking down and renewing business connection with great success
- Assists Account Managers with Sales Support and Order Planning
- Daily talks to Suppliers re the Purchase of Hams – Gammons
- Responsible for dealing with Order Bookings, prices, SAP processes and procedures, consultations with Transport and ensuring seamless deliveries
- Responsible for organising circa £1.5 million weekly plans for Wholesale / Retail Customers
- Consulting with the Factory daily, dealing with transport in the UK, Germany, Denmark, and Ireland
- Responsible for organising Products from Suppliers – ship direct to Customers
- Responsible for creating claims across Europe on rejected Products from Customers
- Representative of the UK elected as European Works Council
- Negotiates Prices across Pallets and Trucks – works from a Price List – has authority to negotiate
Previous Employer – Car Dealership
Position – New / Used Car Sales Executive
Dates – December 2016 – December 2017
- Reported to the General Manager and was responsible for managing customers throughout the entire sales process / met strict deadlines
- Qualified customers by understanding buyer requirements and interests, matching requirements and interests to various models and building rapport
- Demonstrated and explained characteristics, capabilities and features on franchise and non-franchise cars
- Maintained the best customer service for all customers with a very friendly and approachable manner
- Closed sales by overcoming objections and building trust in the process
- Cold called customers and dealt with any leads via telephone and face-to-face showroom visits
Previous Employer – Recruitment
Position – 360 Recruitment Consultant
Dates – June 2016 – December 2016
Previous Employer – Manufacturer
Position – Administration Assistant / Personal Assistant to CEO
Dates – June 2012 – June 2016
- Developed from an Office Junior to Administration Assistant/PA/Secretary
- Exposed to a varied and interesting number of responsibilities within Administration, Customer Service, Accounts and Sales
- Customer Service included dealing with customers and handling complaints
- Signing off Purchase Invoices on behalf of Accounts and Production
- Creating Sales Brochures for the Sales Department for all 3 companies
- Typing visit reports/quotations/letters on behalf of the Managing Director
- Quotation Follow-up Reminders and feedback on purchases
- Maintained and updated customer records on Intranet/MIS system
- Created orders, adding the information onto the system, including the figures and signing off the invoice for recruitment agencies/searching clients
- Tracked engineers credit cards
- Maintained staff records
