HR Advisor

Education/Qualification

• 2018    CIPD Level 5
• 2010    University of Manchester – BSc Psychology
• 2007    4 A-Levels A-C
• 2005    11 GCSEs Achieved

Systems used

• Microsoft Word and Excel

Current Employer – Bank

Position – Various Roles

Dates – March 2011– Present (Covers all roles below under Natwest)

Position – HR Advisor

Dates – May 2023 – Present

• Working as part of a team reporting to the HR Manager
• Delivered effective coaching and support to line managers across the bank to enable them to confidently deal with HR issues by advising what options were open to them
• Managed a portfolio of disciplinary and absence cases and employee health cases, advising and supporting people managers on related matters
• Supported line managers with the investigations process, arranged formal meetings and prepared the formal letters and paperwork
• Identified any risks within my cases and escalated this using NatWest’s red flag process, liaising with the business areas HRBP as appropriate
• Provided consistent advice on the interpretation and application of in scope policies and relevant employment law while considering any jurisdictional practices
• Proactively contributed to and supported ongoing continuous improvements across the Policy and Advice operation to enhance our ways of working and simplify it for the customer

Position – HR Specialist

Dates – June 2013 – May 2023

• First point of contact for a variety of HR queries, ranging in complexity and owning these through to resolution
• Worked closely with the Policy and Proposition team to implement and amend policies
• Provided second level support for a range of intricate queries and frequently used my extensive knowledge and expertise to handle escalations and complaints
• Advised on a range of policy queries including recruitment, contracts, maternity/ paternity and other family leave, absence management and performance
• Confidently delivered pay training to new starters
• Proactively educated customers around HR policies and processes
• Engaged with my peers to provide and receive constructive feedback to improve the customer experience
• Liaised with a wide range of internal and external stakeholders through projects and enhanced responsibilities to ensure key deliverables were met
• Excellent knowledge of HR systems including ServiceNow, Workday and Ask Archie, and strong ability to use Microsoft Office

Position – Risk and Controls Specialist

Dates – February 2012 – June 2013

• Proactively organised coaching sessions for Team Managers and Customer Service Advisors to educate about processes that protected our customers from fraud
• Completed monthly and quarterly testing which was reviewed by ACET
• Created training material for induction training for new starters to Natwest and facilitated those inductions
• Worked closely with stakeholders to ensure adherence to the Bank’s risk management framework and associated risk policies

Position – Customer Service Advisor

Dates – March 2011-February 2012

Reason for leaving : Being made redundant