HR Manager / Business Support

£25000 / year

About Candidate

Education/Qualification

  • CIPD Certificate in Personnel Practice – Associate Member since 2000
  • NVQ Level 3 Business Administration / Level 2 Customer Care
  • ILM Level 3 First Award in Line Management
  • Internal Auditing of Quality Management Systems – Pass
  • Level 3 Supervising Food Safety / Level 2 HACCP / Level 3 Psychology of Business

Systems used

  • Microsoft Word and Excel
  • Sage 50
  • Other in-house systems

Career Summary

Most Recent Employer – Service Provider

Position – HR Manager / Business Support

Dates – October 2020 – November 2022

  • Worked in a team of 80, across two businesses, reporting to Manager Director
  • Worked for two businesses directly under the Managing Director/owner of both
  • Managed the recruitment process liaising with management, from job adverts through to interviews and selection
  • Produced offer letters, conducted Inductions with a heavy bias on H & S, ensured paperwork was obtained, holiday entitlement calculated, all New Starters were set up on systems
  • Reviewed all HR documentation and wrote a new Staff Handbook and Contracts of Employment
  • Responsible for all transactional HR for both businesses, letter writing, record-keeping, note-taking
  • Collaborated with the Managers to produce the new staff rota to ensure cover was maintained and shifts were allocated fairly
  • Arranged cover when needed
  • Implemented a process for sickness absence logging and monitoring, holiday forms and booking process, new training records and a training matrix to track essential training, skills shortages, and reminders for refresher courses
  • Introduced staff reviews at key milestones to ensure the businesses were on track with staff development, that staff remained engaged, and to ensure the businesses retained only suitable staff
  • Partnered with and advised management in matters of employee relations/issues, arranging any meetings, note-taking and creating letters
  • Collated payroll data weekly and co-ordinated the information to be sent monthly, i.e., adding new starters, leavers, sick pay, holiday pay, maternity, promotions/pay rises etc
  • Other duties include some accounts work and general administrative assistance to the MD

Previous Employer – Engineering Company  

Position – Finance Administrator

Dates – September 2018 – August 2020 (Part Time / Temporary to assist on an ongoing ad-hoc basis)

  • Based in a Large Team and reported to the Manager
  • Worked across a range of Clients – worked to Invoice Factoring
  • Sales Ledger – raised Invoices / liaised with Customers
  • Credit Control by Telephone / Email and Letter – worked from an Aged Debt Listing via Sage 50
  • Sent regular Statements to Customer
  • Worked to Allocate Payments – a single Payment could be over £100,000
  • Purchase Ledger – Match / Batch and Code Invoices
  • Checked Supplier Statements and chased missing Invoices
  • Responsible for preparation of Bank Account Reconciliations – across multiple Accounts – logged Payments received online portal as company was factored, internal recording of Payments and calculation of CIS element
  • Checked and recorded Petty Cash Expenditure – checked and recorded Expense Claim
  • Customer service building a rapport with Suppliers and Customers – extensive Query Management and Resolution
  • Purchased using EMIR system, obtaining best prices, using p.o. for each purchase
  • Business support to the Directors and management team such as preparation of cash-flow analysis, production of reports, analysis of data, and creation of PowerPoint slides
  • Filing and archiving of paperwork, and daily use of MS Office, mainly Excel, Outlook, and Word

Previous Employer – Provider

Position – Senior Administrator

Dates – September 2016 – September 2018

  • Worked in a team of 250 reporting to Manager
  • Purchase ledger processing of invoices using Sage 50, reconciling supplier statements
  • Sales ledger raising and sending sales invoices and customer statements
  • Credit control and logging of payments received
  • Dealt with accounts queries and preparation of financial reports for Head Office
  • Bank reconciliations (multiple), petty cash control and expenses processing
  • Extensive use of Excel to record stock and sales figures, and payroll/employee data
  • Staff supervision to maintain cover and ensure production was on track to meet demand
  • HACCP / Quality system documentation control, extremely important to this business
  • Gatekeeper for calls and visitors, taking customer orders, organising, and supporting at meetings, and arranging hospitality
  • H & S administration and complex import/export administration which was very time critical
  • P.A. support to the Operations Manager and responsible for HR for the business

Previous Employer – Manufacturer  

Position – Accounts / Admin Co-ordinator 

Dates – November 2011 – September 2016

  • Bookkeeping using Sage 50, matching, batching, and posting purchase invoices, raising, and sending sales invoices, checking statements, and dealing with accounts queries
  • Raised purchase orders, bank reconciliations, and creation of various management reports
  • Recorded payments, ensuring new suppliers and subcontractors met company QMS standards, and preparation of cash-flow analysis for the F.D
  • P.A. support to two Directors, diary management, gatekeeper for calls/visitors, booking travel and accommodation, and ensuring they were prepared for all eventualities
  • Booked and prepared for meetings, note-taking, and follow-up of actions
  • Support to internal teams with business administration, setting up new projects, emails/letters
  • Renewals of Company insurances, Fleet management, trackers / tax / servicing, and repairs
  • Purchased uniform, PPE, stationary and other office consumables
  • Managed all aspects of HR for the business, new starters, leavers, payroll, recruitment, training, holiday bookings, advising at disciplinary and grievance meetings, dealt with absence issues, HR queries, and performance reviews