Logistics Administrator

£25000 / year

About Candidate

Education/Qualification

  • Travel & Tourism IATA Qualification
  • GCSEs achieved in Maths and English – Milner High School

Systems used

  • Microsoft Office – Word, Outlook, Excel – Intermediate – Reports / Schedules etc
  • Sales Force
  • Inhouse Databases Systems
  • IT & Telephone Systems

Career Summary

Between September 2023 – Present: Short Career Break after Redundancy

Most Recent Employer – Delivery Company

Position – Various Roles

Dates – 2007 – August 2023

August 2022 – August 2023 Customer Success Partner for BCOs (Beneficial Cargo Owners)

  • Reported to Senior Customer Service Manager – across a team of 2
  • Worked across a Salesforce System to manage various task across the Business
  • Identified Tender Opportunities and Submissions with External Stakeholders
  • Ensured Pre and Post Sales Engagement with allocated Stakeholders for all Import and Export Business Requirements
  • Collated Shipment Requirements on Commodity / Volumes / Lanes – liaised with respective parties for Signatories for both Internal and External Parties
  • Delivered Results from Sales Actives within Customer Portfolio through Identification / Qualifying / Consulting and Developed Value Propositions
  • Sold Large Scale and Complexed Supply Chain Solutions
  • Ensured Customers Met Committed Contract Levels of Volume & Proactively Addresses Shortfalls and Renegotiations

January 2019 – August 2022 Customer Export Sales Representative (Middle East and Far East trades)

  • Worked within a Team of 2 – Reported to General Sales Manager
  • Liaised with Freight Forwarders by phone and email to quote on India, Pakistan, and the Far East trades from the UK
  • Communicate with various departments from customer service, transport to create good customer experience
  • Delivered market intelligence and target rate information to internal teams and relevant sales colleagues
  • Improved volumes/revenue within UKI in line with the strategy to meet UKI allocations and increase revenue

July 2016 – December 2018 Import Sales Support Clerk

  • Worked within a Team of 3 and reported to General Sales Manager
  • Generated reports for the Sales Reps for visits to Customers
  • Prepared weekly sailing schedules to send to Customers
  • Follow-ups on quotations

October 2007 – June 2016 Import Co-ordination Controller

  • Worked within a Team of 3 and reported to General Manager
  • Answered incoming calls for the Mediterranean service                                          
  • Advice customers of vessel arrivals, delivery services
  • Arranged daily bookings of container deliveries and liaise with transport & customers via email
  • Invoice line haulage & detention charges
  • Invoice merchant haulage charges
  • Resolve invoice queries and issue relevant credit notes
  • Resolve disputes and issues with customers and deliveries