Manager and HR Administrator

Education/Qualification

• 2022    St Johns Ambulance Service – Emergency First Aid at Work
• 2021    Burnley UCLAN – Business & Management Foundation Degree
• 2017    Burnley College – Level 2 in Counselling skills
• 2013    Lancashire Adult Learning Maths Functional Skills Level 2
• 2004    Compass Finance – NVQ Level 2 in Call Handling NVQ Work training
• 1999    OCR Training Services – NVQ Level 2 in Customer Services
• 1998    Training Development Services – NVQ Level 2 in Business Administration
• 1996    Fearns High School – GCSEs Achieved, including English

Systems used

• Microsoft Word and Excel
• SharePoint

Career Summary

Most Recent Employer – Supplier of Screed and Grout Pumps

Position – Manager/HR Administrator

Dates – April 2024 – August 2024

• Worked as part of a team, reporting to the Director
• Assisted with payroll weekly and monthly timesheets
• Held own caseload attending disciplinary meetings, deciding on the best outcome for the business and ensuring we are following the correct HR procedures
• Managed the Recruitment process from start to end, including, interviewing and offering
• Managed the full onboarding process from start to finish
• Was the go-to person for grievances and disciplinary issues, advised on the correct actions to take
• Authorised holidays and keeping staff up to date with company policies, regulations and changes and posting onto an HR management system
• Maintained good working relationships and good company culture
• Identified all staff training requirements
• Ran regular management meetings and staff one to one review
• Ensured all staff remained professional and wore the correct PPE
• Maintained office supplies and assisting with office insurances, fleet insurance and ensuring all certifications are up to dates

Previous Employer – IT Support and Services

Position – Office Manager/HR Administrator

Dates – Sept 2023 – March 2024

• Worked as part of a team, working with the Director
• Managed the Recruitment process from start to end, including, interviewing and offering
• Held own caseload attending disciplinary meetings, deciding on the best outcome for the business and ensuring we are following the correct HR procedures

• Organised team bonding events, team building meetings and incentive staff innovations
• Had direct involvement with Employee Relations
• Authorised holidays and maintained a holiday system to ensure not only holidays are recorded but sickness, unpaid leave and any other agreed leave
• Identified any training opportunities within the monthly one-to-ones
• Maintained all training on a monitored training matrix spreadsheet and booking training in regularly
• Supervised and support a small team and oversee the day-to-day operations of the office to ensure they are meeting productivity and developing growth of the business
• Organised events, training and maintaining office supplies
• Assisted the Directors with office budgets, sales targets and other administration duties
• Maintained company policies and procedures
• Carried out monthly one-to-one performance reviews
• Administration duties involving framework portal registrations and bid submissions

Previous Employer – Building Restoration Services

Position – Office Manager and HR Advisor

Dates – July 2021 – August 2023

• Worked as part of a team, reporting to the Director
• Processed timesheets and payroll, dealing with any queries on payroll
• Managed the Recruitment process from start to end
• Prepared new starter packs and contracts
• Ran the Company Induction
• Carried out disciplinary procedures, monitored timekeeping and holiday approvals
• Liaised with staff to ensure employee and employer relationships are successfully met
• Maintained all company policies
• Assisted staff with queries such as employee entitlement, grievances and generally
• Booked all training and assisted the Construction Managers with training requirements/requests
• Managed the Training Matrix on the SharePoint filing system to ensure all mandatory training for the Construction
• Assisted with training requests to help develop careers/skills
• Assisting the directors with the daily running of the office and the management of the construction
• Assisted with monthly one-to-one and annual appraisals
• Managed office supplies and equipment maintenance
• Managed the company fleet of vehicles and ensuring they are fully maintained/serviced
• Maintained all company insurance policies
• Managed and successfully completed annual accreditation audits such as Achilles, Constructionline and CHAS
• Managed a filing system (SharePoint) to ensure all documents are up to date and meet the standards required

Previous Employer – Software Company

Position – HR Administrator and Credit Control

Dates – July 2021 – August 2023

• Reviewed all the company policies
• Advised staff with issues relating to holidays and staff entitlements
• Worked alongside the directors to make sure all staff were engaged and happy within the working environment
• Assisted and dealt with any employee benefit queries and being that go to person for any HR related requirements
• Raised invoices to suppliers
• Chased payments
• Ran financial reports as requested by directors
• Assisted with account queries when required