Office Administrator

£21000 / year

About Candidate

Profile

Education/Qualification

  • Level 2 Diploma Hairdressing
  • 2017 7 GCSEs B-C including Maths and English – Elton High School

Systems used

  • Microsoft Word and Excel
  • Other in-house systems

Career Summary

Most Recent Employer – Installation Services

Position – Office Administrator

Dates – May 2022 – October 2022

  • Worked in a team of 9 and reported to supervisor
  • Responsible for providing support across various departments including general office admin, project managers, sales and the services team
  • Managed all 3 Directors diaries which included; organising meetings, scheduling dates and kept on track of their calendars
  • Took numerous phone calls from customers helping with general day to day enquires, took messages for all departments and provided relevant information
  • Provided leading and professional customer service
  • Dealt with bookings and aware of individual time scales
  • Processed invoices 
  • Uploaded all documents and paperwork on in-house system and made sure all information was relevant and up to date
  • General day to day admin duties

Previous Employer – Hair and Beauty Salon

Position – Hairdresser

Dates – March 2022 – May 2022

Previous Employer – Broadband

Position – Customer Service Advisor / Team Leader

Dates – November 2020 – March 2022 

  • Worked in a team of around 100 people and reported to Supervisor
  • Provided customer service to a wide range of customers across a few different queries
  • Priortised cases and managed time effectively to ensure productivity was maintained at the highest standard
  • Took and made numerous phone calls, gained a clear understanding of what assistance they were looking for, ensured we helped them and resolved any queries and issues they may of had
  • Resolved any technical difficulties across home broadband / television and technology
  • Achieved numerous KPIs including sales and constantly exceeding targets
  • Due to performance levels, promoted in to a team leader position and managed a team of 12 members of staff
  • Lead, managed and coached new and existing members of the team
  • Completed managerial tasks such as daily audits and delivered feedback to members of staff on a one to one basis
  • Offered new ways of coaching and developed our front line staff
  • Took pride in pushing others to achieve better and provided support in all stages of training

Reason for leaving : Relocated back to Manchester from Leeds

Previous Employer – Hair and Beauty Salon

Position – Hairdresser 

Dates – January 2019 – August 2020  

Previous Employer – Retail   

Position – Customer Service Advisor 

Dates – June 2017 – October 2018