Part Qualified ACCA Accountant

Salford, Manchester

£32000 / year

ACCA Part Qualified accountant Accounts Accounts assistant Admin administrator Assistant

Education/Qualification

Systems used

Key skills

Career Summary

Current Employer – Uk Government Department

Position – Tax Compliance Officer

Dates – October 2021 – Present

Assessed VAT repayment claims using supporting evidence (invoices, balance sheets, transaction statements)
Interpreted and applied UK VAT legislation and compliance frameworks
Reviewed UK and overseas VAT registration applications, validating ID and company legitimacy
Drafted clear and comprehensive written case findings to support decision-making
Protected over £1 million in tax revenue by identifying and denying fraudulent VAT claims
Reduced VAT application processing time by 20% by introducing improved documentation checks
Recognised in performance reviews for 100% accuracy in case decisions and written reports

Previous Employer – Department Store

Position – Customer Service Agent – Finance

Dates – April 2021 – October 2021

Resolved customer account queries and handled credit discrepancies on company card
Conducted fraud checks and security verification on customer accounts
Liaised with HSBC to ensure customer satisfaction and accurate processing
Provided financial support including setting up repayment plans and referring customers to advice services
Resolved over 95% of customer issues on first contact, improving customer satisfaction scores
Flagged and escalated multiple high-risk fraud cases, saving the company potential financial losses
Praised by team leaders for empathy and professionalism when handling vulnerable customers
Consistently ranked in the top 10% for call quality and compliance in monthly reviews

Previous Employer – British Debt Collectors

Position – Customer Payments Solutions Officer

Dates – June 2020 – February 2021

Helped customers in financial difficulty develop viable debt repayment strategies
Evaluated financial statements to determine disposable income and realistic repayment options
Negotiated settlements and ensured compliance with financial regulations
Maintained accurate records and followed GDPR and FCA guidelines
Successfully negotiated payment plans for over 85% of assigned debt cases, improving recovery rates
Reduced customer escalations by 30% through proactive communication and personalised support
Played a key role in team performance, helping exceed quarterly collection targets by 15%
Recognised by management for maintaining exceptional customer care while achieving commercial objectives

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