Payroll

Education/Qualification

• 2011: AAT Accounting Qualification
• 1995: Business Administration
• 1987: GCSE’s including Mathematics and English

Systems used

• Microsoft Word and Excel – Intermediate / Formulas
• QuickBooks
• Workforce
• SAP
• SAGE

Career Summary

Most Recent Employer – Retail Services (Multiple roles from 2003 – 2026) (T/O £24.8Billion)

Position – Office / Payroll Manager

Dates – July 2013 – April 2026

• Based in the Head Office and worked within a team of 3 and reported to the Manager.
• Managed weekly payroll processing for 120 employees, ensuring accurate and timely salary payments in line with company payroll procedures.
• Processed and reviewed employee timesheets, verifying system-calculated hours, overtime, and attendance data for payroll accuracy.
• Administered payroll adjustments including SSP deductions, statutory payments, starters, leavers, and payroll amendments.
• Assisted with payment runs, ensuring employee payments and other scheduled disbursements were processed accurately and on time.
• Performed account reconciliations, daily financial verifications, and end-of-month reconciliations, maintaining accuracy across financial records.
• Responsible for cash office operations, including balancing tills, cash handling, investigating discrepancies, and completing end-of-day financial reporting.
• Supported finance administration through data entry, record maintenance, and reconciliation of payroll and financial transactions.
• Assisted with financial reporting and audit preparation, ensuring documentation was complete and compliant with internal controls.
• Worked closely with staff planning teams to align workforce scheduling with payroll processing requirements.
• Managed Click & Collect financial and operational processes, ensuring accurate transaction handling and resolution of discrepancies.
• Coordinated with internal transport and operations teams to ensure accurate stock movement, delivery reconciliation, and operational cost control.
• Maintained strong attention to detail while working with confidential employee payroll and financial information.

Position – Office Team leader

Dates – September 2003 – July 2013

• Managed opening and closing procedures for all cash desks, ensuring accurate balancing, reconciliation, and compliance with company cash handling procedures.
• Oversaw daily cash transactions, float preparation, till checks, and investigation of discrepancies to maintain financial accuracy.
• Supported the smooth running of daily store operations, ensuring operational efficiency and adherence to company procedures.
• Led, motivated, and supervised a team of Sales Advisors to achieve sales targets and deliver high customer service standards.
• Provided coaching, training, and performance support to team members, helping to improve productivity and team performance.
• Assisted with staff scheduling, rota planning, and shift allocation to ensure appropriate staffing levels across operational periods.
• Monitored attendance, punctuality, and team timekeeping, supporting accurate workforce records and payroll-related processes.
• Handled escalated customer queries and operational issues, resolving concerns efficiently while maintaining service standards.
• Ensured compliance with internal controls, company policies, and health & safety procedures across the department.
• Produced daily operational and cash reports, maintaining accurate records and supporting management with store performance monitoring.