Product Manager
About Candidate
Education/Qualification
- Nelson and Colne College – Business Management
- 2018 Class 2 wagon – license Fire Marshall
- 2000 Mansfield High School – Systems Microsoft Word
Systems used
- Microsoft Word and Excel
Career Summary
Current Employer – HVAC Services
Position – Service Manager
Dates – January 2023 – Present
- Prepared rotas and assigned workloads to achieve service targets
- Supported departmental budget governance for expenditures, materials and labor
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction
- Devised and implemented improvements to service procedures, improving customer satisfaction scores
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement
- Coached and mentored new team members to build high-performing team for optimum productivity
- Analyzed customer feedback and trends to drive process improvements
- Created detailed written plans and obtained customer consent to proceed with purchase
- Oversaw online marketing campaigns and evaluations
- Monitored operational progress against budgets for cost-effective service provision
- Planned and managed resource levels using ERP systems
- Managed environmental risks associated with all business units to
- guarantee employee safety
- Implemented new policies to reach regulatory compliance
- Offered out of hours support and liaised with technical teams to restore services
- Resolved complex issues with strong analysis and investigations
- Displayed ethical behavior in line with code of conduct to set a positive example for employees
- Used data-driven strategies to improve quality of customer interactions
- Procured equipment and consumables to deliver on team goals
- Optimized processes by reviewing systems and exploring automated solutions
- Produced tailored reporting and Business Intelligence data visualization
- Championed development of new services to improve operational output and meet KPIs
Previous Employer – Packing Supply
Position – Service Manager
Dates – September 2012 – November 2022
- Responsible for organising the service department and controlling its resources and utilizing its assets to achieve maximum efficiency
- Oversaw the day‑to‑day management of the service area
- Provided high quality, up‑to‑date documentation for all service arrangements
- Motivated and guided team
- Seek out, establishing and maintaining relationships with operational contacts within each client
- Make sure that all account and contract details are up to date
- Investigated technical issues
- Accurately recording service times, job costing and invoicing in the Service Department
- Escalated operational issues to senior management
- Proactively developing and retaining key customer accounts
- Maintained effective control of expenses by regularly examining management accounts and comparisons with budgets
- Carried out quarterly billing checks and inventory audits
- Arranged for all outstanding debts to be collected within due time periods set
- Collected and analyzed data, then using it to plan and manage both projects and systems
- Kept costs down by focusing on the reduction of leakage
- Took corrective action where inadequate performance is suspected
- Assisted in the development of a customer service policy for the company
- Confirmed that contracted payment terms are adhered to
- Following up on all outstanding issues
- Used Sage Professional 200c
- Interviewed for new staff throughout the company
- Kept control of all company vehicles (Services and MOT’s)
- Held weekly meetings with all the engineers
- Monthly Appraisals with staff
- Prepared rotas and assigned workloads to achieve service targets
- Supported departmental budget governance for expenditures, materials and labor
- Built firm but respectful relationships with staff, leading by example and providing continued encouragement for high levels of motivation and satisfaction
- Devised and implemented improvements to service procedures, improving customer satisfaction scores
- Assessed daily operational needs and requirements and used team meetings to encourage staff goal-achievement
- Coached and mentored new team members to build high-performing team for optimum productivity
- Created detailed written plans and obtained customer consent to proceed with purchase
- Analyzed customer feedback and trends to drive process improvements
- Oversaw online marketing campaigns and evaluations
- Planned and managed resource levels using ERP systems
- Managed environmental risks associated with all business units to guarantee employee safety
- Monitored operational progress against budgets for cost-effective service provision
- Implemented new policies to reach regulatory compliance
- Offered out of hours support and liaised with technical teams to restore services
- Resolved complex issues with strong analysis and investigations
- Displayed ethical behavior in line with code of conduct to set a positive example for employees
- Used data-driven strategies to improve quality of customer interactions
- Procured equipment and consumables to deliver on team goals
- Optimized processes by reviewing systems and exploring automated solutions
- Produced tailored reporting and Business Intelligence data visualization
- Championed development of new services to improve operational output and meet KPIs
- Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve [Type] goals
Previous Employer – Party Equipment Rental
Position – Supervisor
Dates – September 2012 – September 2012
- Working as part of a team to erect marquees at sites across the UK, sometimes staying away for up to 4 nights ‑Erecting marquees ‑Laying temporary floors ‑Hanging Walls ‑Working away ‑Full training given
