Property Accountant

Education/Qualification

• 2013    Toni and Guy Training Academy – NVQ Level 2 in Hairdressing
• 2012    Toni and Guy Training Academy – Keyskills in Maths and English
• 2011    Knutsford High school – GCSE’s in Maths, English, Science, PE BTEC, PE Diploma,Psychology
• 2007    Loreto Hight School – GCSE’S in Maths, English, BTEC Science, PE, BTEC PE, Religion

Career Summary

Previous Employer – Property Management

Position – Various Roles – Reports to the MD

Dates – July 2021 – Present

End of tenancy consultant – May 2023 – Present

• Successfully oversee a large portfolio of 500+ properties, across the UK, ensuring smooth and efficient end-of-tenancy processes
• Arrange comprehensive property inspections, identify maintenance requirements, and ensure any necessary repairs are carried out promptly
• Act as the primary point of contact for tenants
• Thoroughly assess property conditions, manage deposit deductions, and liaise with tenants to resolve any disputes, ensuring fair outcomes for all parties involved
• Display excellent troubleshooting abilities to identify and resolve any issues that arise during the end-of-tenancy phase
• Streamlined processes and improved efficiency
• Worked closely with our primary client to enhance collaboration and ensure their satisfaction
• Liaised with contractors and suppliers, negotiate contracts, and secure competitive rates, ensuring cost-effective solutions without compromising quality
• To support the weekly contractor payment process, reviewing invoices for accuracy and completeness, verifying services and costs incurred
• Coordinate with contractors and suppliers to resolve any discrepancies or issues promptly
• Managed tenancy deposits and disputes
• Updated the in-house property management system along with arranging approvals for works
• Scheduled in works and property inspection

Senior Property Manager – May 2022 – April 2023

• Oversaw the management of a diverse portfolio comprising over 500 properties, ensuring efficient operation across all aspects of property management
• Assumed accountability for an expanded workload of up to 1000 properties during periods of team absence
• The primary point of contact for addressing all tenant inquiries, concerns, and requests
• Managed all aspects of property maintenance, including promptly addressing maintenance needs, coordinating with contracted service providers and suppliers
• Scheduled necessary works within pre-approved budgets
• Served as the key liaison between property owners, contractors, and suppliers
• Efficiently oversee the process of tenancy renewals, ensuring timely communication with tenants

Asset Manager – July 2021 – April 2022

• Oversaw the management of a diverse portfolio comprising over 300 properties, ensured efficient operation across all aspects of property management
• Provided accurate information, resolving issues, and coordinating with relevant parties to ensure tenant satisfaction
• Responsible for handling tenancy deposits and disputes
• Responsible for updating the in-house property management system and other associated systems
• Schedule maintenance works and property inspections to ensure properties are well-maintained and meet regulatory standards
• Schedule health and safety works and ensure relevant documents are uploaded

Previous Employer – Estate Agents

Position – Various Roles

Dates – January 2014 to July 2021

Receptionist – April 2019 – July 2021

• Provided general administration support to the Customer Manager, 2 Customer and Community Coordinator and Facilities Team Leader
• Responsible for 3 unmanned buildings as well as my, building which is manned
• Supported Facilities Team Members in with issues, in their buildings and order what is required
• Provided solutions to customer issues and liaise with the Asset Management Team
• Supported customers when moving in or leaving the property
• Responsible for reporting issues and logging them on our internal software
• Delt with customer complaints via email, telephone and in person

Data Administrator – Secondment – December 2018 – April 2019

• Conducted thorough data analysis across two systems, cross-referencing information to ensure accuracy and consistency
• Maintain data by updating records promptly and implementing corrective measures as needed
• Ensuring accurate billing for customers, my role involves reviewing billing processes and systems to guarantee correctness

Asset Management Administrator – Maternity Cover – January 2018 – December 2018

• Provided comprehensive administrative support to the Asset Management team across multiple regions, including Manchester, Leeds, Liverpool, and Birmingham
• Coordinating meetings, managing correspondence, organising travel arrangements, maintaining records, and assisting with various projects as needed
• Ensured seamless communication and collaboration between team members and stakeholders while upholding confidentiality and professionalism in all interactions
• Oversaw all facets of agent fees, including liaising with external agents, negotiating and agreeing on fees, and managing the invoicing process
• Responsibilities involve initiating and approving invoices in accordance with contractual agreements and company policies
• Maintained effective communication channels with external agents to ensure timely payment and accurate record-keeping
• Managed serviced and virtual license agreements and maintain accurate records to ensure compliance and transparency
• Ensured that all documentation is organised and up to date, adhering to company standards and regulatory requirements
• Organised and attended management meetings and bi-weekly senior leadership meetings

Flexible Receptionist – September 2016 – December 2017

Receptionist/Administration/ Contractor Management – August 2014 – September 2016

Head Office and Red Rooms – January 2014 – August 2014