About Candidate

Education/Qualification

  • 2009    Bury College – City & Guild PEO Level 1 and NVQ Level 2
  • 2008    The Derby High School – 11 GCSEs Achieved, including Mathematics and English

Systems used

  • Microsoft Word and Excel – Intermediate
  • CRM Systems
  • Propware

Career Summary

Current Employer – Estate Agents

Position – Various Roles

Dates –December 2012- Present

Position – Trainee Property Assistant

Dates – May 2021 – Present

Position – Purchase Ledger Clerk

Dates – December 2012 – February 2014

Position – Property Administrator

Dates – February 2014 – May 2021

During their time during the employment, the candidate worked across numerous roles / teams and tasks including;

  • Assist with Client Reporting coordinate – across regions
  • Assist in production of Client Pitches and presentations as required using PowerPoint
  • Prepare Commercial Management Reports on a quarterly, monthly, fortnightly basis, including
    • collation and analysis of key data such as critical lease events
    • arrears, performance collections
    • H&S compliance, tenant trade, footfall, rates, incidents, service charge performance, EPCs, and obtaining inputs from 3rd parties
  • Circulation of management reports and dealing with necessary amendments
  • Assist in the preparation of other team reports as needed, including one-off projects or reports requested by clients (e.g., presentations or fortnightly arrears)
  • Regularly review compliance systems (Q-Compliance & Track Record) to ensure all outstanding items are actioned by center management teams or other parties by KPI deadlines
  • Assist in drafting Service Charge Budgets/Reports in Word and Excel in a timely manner
  • Dealing with enquiries from Tenants, Clients, Solicitors, Local Authorities, etc.
  • Assist in the production, formatting, and proof-reading of reports to ensure brand standards, including coordination with other regions as necessary
  • Document storage – data download/upload/transfer, folder and file set up, document retrieval/archive facility management
  • Assist in organizing Property Inspections for third parties as required
  • Provided timely and appropriate responses to Surveyors, Clients, and Tenants
  • General Typing of letters, emails, memos, licenses, budget reports, reconciliation reports, mail mergers, etc.
  • Created and maintained spreadsheets in Excel for turnover top-up calculations, chasing occupiers for turnover certificates, and instructing turnover top-ups while addressing turnover queries
  • Saved and managed Legal documents to appropriate database systems
  • Accurately produce and maintain manual and electronic files for each property in accordance with procedures
  • Assisted with on-boarding/off-boarding of Properties, collating required documentation, and using systems like BOX and 3rd-party platform
  • Coding/approving non-recoverable and service charge recoverable Invoices (e.g., management fees, utilities, urgent invoices)
  • Raised ad hoc and Management Fees – Monthly/Quarterly basis, update fee schedules, and monitor fee shares from other departments
  • Monitored, chased, and reported on lease change workflows completed by surveyors to ensure completion by the client accountant within the client’s KPIs
  • Prepared change notes for new clients, properties, leases, and ongoing amendments, extracting information from leases or legal documents and populating database amendment forms
  • Prepared workflow instructions to alter accounting systems for new Clients, properties, and leases, calculating turnover rent, utility recharges, and general updates
  • Ensured Accounts systems are up to date with correct tenant information and all relevant Invoices/Credits are raised
  • Assisted Surveyors and Central Credit Control Teams in chasing debts owed to clients and ensuring proper allocation of money received
  • Assisted Client Accountants with portfolio insurance certificates, reconciliations, and recharges to occupiers (including checking leases, apportionments, premiums, and certificates)
  • Managed Recharging of utilities and other property-related charges (outside of service charge and insurance) to appropriate occupiers, providing backup information where needed
  • Provided Arrears Analysis as required by individual Surveyors/ Clients

Previous Employer – Maintenance Contractors

Position – Contracts Administrator / Project Co-ordinator

Dates – December 2011 – February 2012

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