About Candidate

Education/Qualification

  • 2017    University of Central Lancashire – Bachelor’s degree in Business Management
  • 2014    Runshaw College – BTEC Level 3 in Business Management
  • 2012    Walton Le-Dale High School – 7 GCSEs Achieved, including Mathematics and English

Systems used

  • Microsoft Word and Excel – Intermediate
  • Various in-house CRM systems

Career Summary

Current Employer –Global tech company

Position – Technical Retail Maintenance Specialist

Dates – July 2023 – Present

  • Work in a large team reporting to Line Manager
  • Develop store relationships at regional and store management level
  • Work closely with partners in the channel to take ownership of the sales uplift
  • Drive third party retail partners to strive for excellence in the customer experience for the brand
  • Improve customer interactions and experiences through the sales journey
  • Secure the brand’s position in the marketplace
  • Provide a helpful and effective support service to store staff and management at all times
  • Manage the deployment of retailer programmes in your territory
  • Deliver training programmes to store colleagues and transform the knowledge in the channel

Previous Employer – Stainless Steel Suppliers

Position – Purchasing Assistant

Dates – October 2022 – July 2023

  • Worked in small team reporting to Managing Director 
  • Communicate with suppliers to confirm order details, delivery schedules, and pricing
  • Worked to negate any delays with suppliers and informed the relevant teams and clients of any discrepancies
  • Undertook market research to ensure competitiveness and stay up to date with market trends at all times 
  • Procured and onboarded new clients
  • Identified cost saving opportunities and negotiated contracts and costings with suppliers to ensure budgets were strictly adhered to
  • Analysed costs and produced reports to present to the department
  • Maintain accurate procurement records, supplier accounts and contracts, invoices, receipts, and purchase order logs.
  • Ensured strong relationships were established and maintained with clients and vendors
  • Ensured all procurement activities comply with company policies and relevant regulations

Previous Employer Software developer

Position – Support Desk Analyst – Temporary

Dates – July 2022 – August 2022

  • The job role was to deal with around 15 to 25 calls per day of varying degrees of complexity covering the full range of pharmacy software and healthcare solutions, as well as a range of general IT issues covering both hardware and software
  • Worked in different service levels and with altered KPI’s per sector
  • Delivered exceptional customer service and ensuring a superb customer experience time after time

Previous Employer – Property Management

Position – Facilities Coordinator

Dates – January 2022 – July 2022

  • Worked in small team reporting to Facilities Director
  • Answered customer calls efficiently logging the emergency from the care home onto Emaint system
  • Scheduled and oversaw regular maintenance activities
  • Ensured accurate documentation is maintained and readily available on company systems
  • Logged tasks on Emaint Helpdesk and assigned to the correct engineers or contractors
  • Vendor management – ensured engineers arrived on site and completed the job to the necessary standard and submitted the necessary paperwork
  • Monitored PPM records and ensured adherence to contractual Service Level Agreement
  • Frequently ran Emaint system reports as required to ensure performance could be tracked
  • Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations

Previous Employer – Consultants

Position – Microsoft Representative – Temporary

Dates – September 2021 – December 2021

Previous Employer – Amusement Machine Supplier

Position – Income Assistant

Dates – November 2018 – September 2021

Previous Employer – Motorcycle Shop

Position – Purchasing Assistant

Dates – August 2018 – November 2018

Previous Employer – Vending Machine Supplier

Position – Marketing Assistant

Dates – April 2017 – December 2017

Previous Employer Retail Company

Position – Customer Service Advisor

Dates – July 2016 – October 2016

Previous Employer – Electronic Retail

Position – Sales Consultant

Dates – November 2014 – January 2016

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