Sales and Accounts Manager

Education/Qualification

• 2014    Northampton University – Management of Lift Contract Part 1
• 2013    Northampton University – Lift Technology (LEIA Introduction to Lift technology and Fundamentals of Lift Technology
• 2007    NICEIC DISQ: Electrical – Domestic Installer Scheme Qualification (DISQ)
• 2002    Craven College – Integrated Business Technology Stage 2
• 2000    Craven College – Clait stage 1
• 1999    Keighley College – Counselling Skills Level 2
• 1998    Keighley College – OCR RSA: Health
• 1991    South Craven School – 5 GCSEs Achieved

Systems used

• Microsoft Word and Excel
• SAP
• Salesfroce

Career Summary

Most Recent Employer – Lift Company

Position – Service Leader                                                      

Dates – June 2022 – February 2025

• Strong customer focus to build relations and target portfolio retention and address customer concerns either through meetings or via email/phone enquiries
• Liaising with customer to manage queries, quotes and order form initial ownership to completion, through to any billing queries
• Managing the engineer’s workload through route optimisation, maintenance scheduling and holiday planning
• Strong focus on H&S with the engineers through regular auditing and encouragement to report any unsafe conditions found. Focus on ensuring the engineers return home safe from every shift
• Managing stringent P&L as outlined in the company objectives. Focusing on non-contract spend and small repair sales
• Working in liaison with Finance Dept on outstanding debt and invoice queries
• Lifecycle planning for products with a focus on tracking unreliable lift units to ensure customers have maximum satisfaction and reliability. Offering alternative solutions where appropriate

Previous Employer – SelfEmployed                                                                         

Position –

Dates – October 2021 – June 2022

•  Ad Hoc Diy/Building Jobs whilst seeking employment

Previous Employer – Lift Company

Position – Manchester Independent Lift Installer and Maintenance Regional Sales Engineer

Dates – February 2021 ‐ October 2021

• Increased customer outreach to increase brand recognition
• Portfolio sales for maintenance tenders of Lifts and Escalators
• Repairs sales for all major repairs over a 4k threshold 
• Modernisation package sales
• Site surveys
• Managed existing contracts to ensure good customer relationships and retention of existing business

Previous Employer – Lift Company

Position – Various Roles

Dates – November 2017 ‐ December 2020

Position – Global Supplier of Lifts and EscalatorsBranch Administrative Manager

Dates – June 2019 ‐ December 2020

• Led communication and implementation processes of business, marketing and sales plans, cross-departmental compliance
• Monitored sales targets and budgets and produced figures and reports to share with internal business partners and external clients
• Planned staff schedules to cover operating hours and customer volumes
• Provided Branch Manager with comprehensive written reports on work progress
• Increased overall productivity by working to understand professional goals of team members
• Managed a team of administrators following a company re-structure into regional branches
• Responsible for all aspects of admin management from customer facing to back of house support
• Consulted with all disciplines of the branch structure to ensure smooth and efficient workflow to strict deadlines and targets
• Provided corporate reports of key elements within the branch from KPI results to financial results

Position – Global Supplier of Lifts and EscalatorsNational Account Manager    

Dates – November 2017 ‐ June 2019

• Exceeded revenue targets with strong relationship management and customer data analysis
• Prepared budgets and forecasts to enable efficient production to meet customer needs while controlling costs
• Maintained overall responsibility for account health and relevant KPI reporting, delivering value and profitability
• Developed and implemented strategic joint business plans, driving sales and delivering profit across designated accounts
• Maintained Key National Account contracts to ensure a good working relationship and elevated level of equipment availability across Lifts and Escalators
• Increased portfolio size for Major Grocery Retailer by 96% and Major High Street Retailer by 263% 
• Continual financial evaluation of the contracts against profitability targets
• Worked to strict customer SLAs with regular KPI reporting
• Lifecycle investment planning and modernisation projection
• Price negotiations and tender renewals
• Worked closely with Operations and office to streamline and implement processes
• Managed a debt reduction project across Key Account base, targeting primarily aged debt

Previous Employer – Finnish Elevator Company

Position – Various Roles

Dates – October 2009 ‐ November 2017

Position – National and FM Account manager

Dates – October 2014 ‐ November 2017

• Managed major National Grocery and Retail Accounts critical to the company
• Managed top FM companies on the global platform, with their UK contracts covering business areas such as Energy, Banking, Government, Education, Investment, Retail
• Managed the contracts to strict KPI’s and financial targets
• Mobilisation of new accounts across the FM sector
• Management of over 3000 assets within these accounts covering Lifts, Escalators, Loading Bay and Doors
• Development of accounts to not only increase revenue but increase reliability and value for the customer
• Coordinated multiple projects using prioritisation and time management skills to consistently meet deadlines. Stayed abreast of latest technology developments
• Approached customer service with positive attitude and helpful demeanour
• Working with administration teams to ensure smooth flow of accurate information and working to achieve zero debt
• Regular audits of top ten worst performing equipment’s to reduce expenditure through callout reduction
• Created and updated Account plans on Salesforce CRM

Position – National Account Co-ordinator

Dates – May 2014 ‐ September 2014

• Worked in conjunction with National Account Managers to maintain relationship within a National Account team
• Daily Unit Off report which includes regular communication with Operations Managers and Customers
• Asset management
• Insurance Defect Works management in conjunction with customer process
• Quotes and Approvals, maintain high levels of accuracy and fast turnaround

Position – FM Compliance Administrator

Dates – January 2013 ‐ May 2014

• Ensured effective communication with the FM customer
• Planned and provided reports on scheduled PPM visits
• Arranged completion and reporting on LOLER insurance works
• Contract Renewals
• Debt management

Position – National Accounts Administrator

Dates – October 2011 ‐ December 2012

• Worked in conjunction with the account manager to provide an excellent customer experience and smooth running of the contracts
• Provided accurate information to the customer as requested
• Maintained accurate reports
• Maintained Customer websites and Insurance websites
• Checked quotations and logging approved works
• Mediated between engineers, ASM’s and Account Managers to ensure prompt information is provided to the customer
• Ensured Customer online portals maintained and up to date

Position – Material Management Administrator

Dates – June 2011 ‐ October 2011

• Worked to a demanding timetable to account for stock information and accountability for stock movement within the company
• Understood the material movement process
• Identified parts and storage locations 
• Used SAP to locate stock parts throughout the country
• Undertook van stock audits nationally

Position – Call Centre Agent  

Dates – October 2009 ‐ June 2011

• Worked in an office environment in a busy call centre using a wide range of communication and administration skills
• Developed effective communication skills between Customers and the relevant company members
• Provided updates to supervisors on key accounts
• Constant use of Outlook for both receiving jobs/queries and updating Customers and Area Supervisors
• Dedicated team involvement

Previous Employer – Self Employed

Position – Electrician

Dates – January 2007 ‐ January 2009

• Assessed customers need and feasibility within current building regulations
• Designed plans based on customer requirements and regulations.  Installation, inspection and testing
• Calculate and produce quotations 
• Conduct all work that has been quoted to current regulations and to a high standard

Previous Employer – Community Health Centre 

Position – Health Care Support Worker – Acute Adult Mental Health

Dates – 2001 – 2006

Previous Employer – Metal Fabricator 

Position – Welder Fabricator

Dates – 1995 – 2001

Previous Employer – Assisted Living Facility 

Position – Support Worker

Dates – 1993 – 1995

Previous Employer – Hotel

Position – Barman

Dates – 1992 – 1993

Previous Employer –Construction

Position – Labourer

Dates – 1991 – 1992