Service/Client Account Manager
About Candidate
Education/Qualification
- 2022 A Levels in Psychology, English Language and Literature, History
- 2020 – 10 GCSEs including Mathematics and English
Systems used
- Microsoft Word and Excel
Career Summary
Current Employer – Office Solutions
Position – Service Coordinator
Dates – August 2023 – Present
Acting as a central logistics and coordination point between service engineers, clients, and internal teams, ensuring the efficient and timely delivery of technical services and resources
- Planned and scheduled daily and weekly service operations, coordinating engineer dispatch and resource delivery in line with project timelines
- Optimised task assignment and engineer routing to improve efficiency, reduce costs, and support sustainability targets
- Liaised with senior managers, clients, and suppliers to align service operations with changing site or customer needs
- Ensured compliance with contractual obligations and internal service standards, including deadline adherence and quality control
- Maintained accurate digital records through a Computerised Management System, including service reports, risk assessments, and purchase orders
- Monitored and coordinated equipment procurement and stock usage to reduce downtime and control costs
- Managed short-term supplier hire needs and liaised with third-party service providers to ensure continuous service delivery
- Generated and processed high volumes of purchase orders, invoices, and monthly job summaries to support billing operations
- Supported the service team’s daily operations through administrative and operational assistance
- Contributed to operational improvement initiatives, focusing on efficiency, service quality, and cost-effectiveness
Previous Employer – Law Firm
Position – Legal Administrative Assistant
Dates – September 2022 – August 2023
Provided high-level administrative and operational support in a fast-paced legal environment, ensuring timely completion of tasks, accurate documentation, and compliance with data protection regulations
- Managed a varied workload and delegated tasks as necessary to meet strict legal deadlines and client service standards
- Liaised with third-party providers and internal teams to ensure accuracy and completeness of case records and documentation
- Maintained an organised, secure filing system (digital and physical), ensuring sensitive information was handled in line with GDPR and confidentiality policies
- Drafted, edited, and reviewed legal documents with precision, supporting case preparation and day-to-day legal operations
- Conducted targeted legal research and summarised findings to support fee earners and case teams
- Provided administrative support across departments, demonstrating adaptability and strong task prioritisation
Previous Employer – Charity Shop
Position – Volunteer
Dates– 2017 – Present
- Delivered consistent, friendly customer service and assisted with resolving queries or concerns on the shop floor
- Worked effectively with a diverse team of volunteers and customers from various backgrounds
- Handled and replenished stock, maintained organised displays, and ensured the shop environment met presentation and safety standards
- Supported donation intake and sorting processes to maximise operational efficiency
- Demonstrated commitment to charitable goals and community engagement through long-term volunteering
