Team Leader

£28000 / year

About Candidate

Education/Qualification

  • 2021 Bachelor in Business Management – HR, Law, Accounting, Social and Business – University of Huddersfield
  • 2017 A Level in Business – Clarendon Sixth Form College
  • 2015 GCSEs achieved including Maths – Denton Community College

Systems used

  • Microsoft Word and Excel
  • Other in-house systems

Career Summary

Current Employer – Service Provider  

Position – Team Leader

Dates – December 2020 – Present

  • Leading a team of 19 Sales and Administration personnel
  • Setting team and individual KPI’s and monitoring progress
  • Achieving and exceeding own KPI’s set by line manager
  • People management in the form of monthly 1-2-1’s, sickness and absent reporting, HR matters and resolutions
  • Team training and coaching as and when necessary to achieve the best results out of the sales team
  • Liaise daily with clients via email, calls or teams
  • Support agents with client / sale queries and calls
  • Actively listen to team calls for compliance and training purposes to continue growth and knowledge
  • Focus on customer experience and over all outcomes
  • Provide support to team members and wider colleges

Previous Employer – Insolvency Company

Position – Debt Advisor

Dates – June 2020 – December 2020

  • Worked within a team of 6 advisors to reach debt solutions
  • Work through around 20 generated daily leads to reach set KPI’s
  • Built up customer relations and report by being myself and confident while speaking with customers and building trust around difficult situations
  • Provided information to clients regarding debt solutions and possible actions to be taken
  • Used Excel documents to record outcomes and next steps for each client’s situation
  • Ensure the correct procedure is followed to complete day to day sales
  • Information gathering based on client income and expenditure and basic details
  • Maintained a high level of customer service
  • Emotion Reading and ability to adapt to the client’s needs and situation
  • Ensure work completed followed the legislative procedures conducted by the FCA

Previous Employer – Supplier

Position – Telesales Advisor

Dates – January 2020 – March 2020 

  • Build relationships and report daily with customers and clients
  • Delivery calls between customers and delivery drivers
  • Made orders over the telephone and via email
  • Took payment from customers via telephone
  • Hit daily sale KPI’s
  • General administration and database updates

Previous Employer – Pub

Position – Bar Tender

Dates – April 2018 – December 2019

Previous Employer – Auto Repair Shop

Position – Receptionist / Sales Advisor

Dates – July 2016 – September 2017

  • Implemented new systems via excel e.g., creating MOT spreadsheets
  • Processed invoices
  • Handled telephone enquiries
  • Keep the diary up to date
  • Dealt with incoming goods and returns
  • Provided excellent customer service

Previous Employer – Publishing Company

Position – Newspaper Delivery

Dates – October 2012 – June 2016