Team Leader

Education/Qualification

• 2021 Bachelor in Business Management – HR, Law, Accounting, Social and Business – University of Huddersfield
• 2017 A Level in Business – Clarendon Sixth Form College
• 2015 GCSEs achieved including Maths – Denton Community College

Systems used

• Microsoft Word and Excel
• Other in-house systems

Career Summary

Current Employer – Service Provider  

Position – Team Leader

Dates – December 2020 – Present

• Leading a team of 19 Sales and Administration personnel
• Setting team and individual KPI’s and monitoring progress
• Achieving and exceeding own KPI’s set by line manager
• People management in the form of monthly 1-2-1’s, sickness and absent reporting, HR matters and resolutions
• Team training and coaching as and when necessary to achieve the best results out of the sales team
• Liaise daily with clients via email, calls or teams
• Support agents with client / sale queries and calls
• Actively listen to team calls for compliance and training purposes to continue growth and knowledge
• Focus on customer experience and over all outcomes
• Provide support to team members and wider colleges

Previous Employer – Insolvency Company

Position – Debt Advisor

Dates – June 2020 – December 2020

• Worked within a team of 6 advisors to reach debt solutions
• Work through around 20 generated daily leads to reach set KPI’s
• Built up customer relations and report by being myself and confident while speaking with customers and building trust around difficult situations
• Provided information to clients regarding debt solutions and possible actions to be taken
• Used Excel documents to record outcomes and next steps for each client’s situation
• Ensure the correct procedure is followed to complete day to day sales
• Information gathering based on client income and expenditure and basic details
• Maintained a high level of customer service
• Emotion Reading and ability to adapt to the client’s needs and situation
• Ensure work completed followed the legislative procedures conducted by the FCA

Previous Employer – Supplier

Position – Telesales Advisor

Dates – January 2020 – March 2020 

• Build relationships and report daily with customers and clients
• Delivery calls between customers and delivery drivers
• Made orders over the telephone and via email
• Took payment from customers via telephone
• Hit daily sale KPI’s
• General administration and database updates

Previous Employer – Pub

Position – Bar Tender

Dates – April 2018 – December 2019

Previous Employer – Auto Repair Shop

Position – Receptionist / Sales Advisor

Dates – July 2016 – September 2017

• Implemented new systems via excel e.g., creating MOT spreadsheets
• Processed invoices
• Handled telephone enquiries
• Keep the diary up to date
• Dealt with incoming goods and returns
• Provided excellent customer service

Previous Employer – Publishing Company

Position – Newspaper Delivery

Dates – October 2012 – June 2016