Complaints Coordinator
Job Description
Our Client is looking for an understanding and professional person to join their team as Complaints Coordinator.
Benefits:
- Work from home (Travel to Bury / Manchester when necessary)
- Pension Scheme
Responsibilities:
- Set up case files and ensure all correspondence is in a central location for each complaint
- Keep accurate documentation when logging all complaints, ensuring accurate records for all correspondence
- Ensure that all formal complaints are managed in accordance with the Complaints Procedures Governing Members
- Ensure that all complaints are dealt with in a timely and professional manner and investigated as directed
- Schedule meetings and prepare case files for the panel meetings
- Liaise with complainants and members either by phone, email, or as necessary
- Build and maintain strong professional relationships with external organisations and individuals
Skills and Requirements:
- Ability to work independently and autonomously
- Excellent written and verbal communication skills with strong attention to detail
- Excellent time management skills with ability to respond to changing priorities
- Experience working within complaints
- Strong customer service and interpersonal skills
Consultant: Danika Bruwer
If you are interested in this position as a Complaints Coordinator, please send your CV to danika@rsnwltd.com or call in to the office 01706 712 388
Reference No.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
