Customer Account Manager (Collections)

July 1, 2022
£23000 - £26000 / year

Job Description

Customer Account Manager (Collections)  – Award winning secured lender

Salary Up to £26k basic salary Plus Excellent Bonus and Benefits – package in excess of £28k

Our client one of the highest performing organisations in the North West continue to grow in an exciting, sustained way and are looking the recruit a Customer Account Manager to join their busy/vibrant team.

The Role

Office based role – working in a dynamic, fast paced arrears department, The key task of the Account Manager is to assess customers’ accounts and assist them with bringing payments back inline/up to date – you will be dealing with Commercial customers, usually self employed individuals of directors of companies

  • Annual Bonus based on individual performance up to 20%
  • No weekend work or lates this is a Commercial role dealing with business clients during office hours

Key Responsibilities:

The department handles a large variety of calls, ranging from taking debit card payments to assisting customers with more severe financial difficulties set up a payment plan

  • Review accounts that are behind on their payments to determine appropriate action
  • Contact customers to agree satisfactory payment arrangements
  • Answer customer enquiries
  • Discuss options available to customers who are facing pending court action or eviction dates in order to come to mutually acceptable arrangements which prevent further litigation action
  • Adhere to appropriate timescales and regulatory requirements to ensure rehabilitation of customer accounts
  • Achieve monthly standards for quality and productivity
  • Follow company and TCF guidelines at all times

Skills & Experience:

  • 12 months experience in a similar collections role
  • IT literacy – keyboard and MS Office skills, including Excel and Word
  • Excellent verbal and written communication skills
  • Ability to prioritise and work to deadlines
  • Strong telephony skills

The Company

  • Award winning, high performing secured lender – commercial lending  
  • Recognised for supporting employee career development including study where applicable – just been named a Sunday Times Top 100 employer
  • Based in a state-of-the-art modern building based in the Heald Green/Gatley area
  • Excellent benefits package including 27 days holiday, free gym membership, subsidised canteen and much more including Life assurance • Health cash plan • Private medical insurance • Free gym access • Local bar / restaurant discounts • Pension scheme

If you do not have a current CV but would like to apply for this role, call Gavin Reynolds at Recruitment Solutions (NW) for an initial conversation about the role

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