Job Description
Our client is a well-established Company within the Communcations Industry providing services to the private and public sector meeting the equipment needs of over 8,000 customers! They are currently looking for a positive and hardworking Customer Retention Executive to join their team.
Benefits:
- A vibrant and collaborative workplace
- 25 days holiday per annum plus Bank Holidays.
- Employee assistance programme – free support and advice on relationships, physical and mental health, financial assistance and more.
- Pension scheme
- Life assurance – employer-funded cover of 4x basic salary.
- And many more benefits – including Electric Car leasing, free electric to any employee who has an electric vehicle, Cycle to Work, and Salary Sacrifice schemes.
Key Responsibilities:
- Proactively engage with customers approaching the end of their contracts or considering cancellation or upgrades.
- Take ownership of customer queries, listen attentively, ask insightful questions, and work diligently to resolve concerns and retain the customer.
- Collaborate closely with the Customer Services team and Account Managers to deliver the best possible outcomes for customers.
- Identify opportunities to enhance customer experience and recommend improvements to retention strategies.
- Utilize excellent communication skills to swiftly develop rapport and build strong relationships with customers.
- Monitor and report on retention metrics and contribute to the continuous improvement of our retention processes.
Key Skills & Experience:
- Previous experience in customer retention, sales, marketing, CRM management, or related fields.
- Proven track record of achieving targets and delivering exceptional customer service.
- Strong problem-solving skills and the ability to think creatively to resolve customer issues.
- Strong telephone manner with outstanding communication skills, both verbal and written.
- Ability to listen actively, empathize with customers, and build rapport quickly.
- Customer-focused mindset with a keen sense of urgency and a drive to achieve targets and results.
- Ability to work independently and as part of a team in a fast-paced, target-driven environment.
- Highly organized, self-motivated, and conscientious with a strong attention to detail.
If you are interested in this role or have any questions, please apply directly or contact us by 01706 712 388 or email your cv to danika@rsnwltd.com
Consultant: Danika Bruwer
Reference No.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.