Customer Service Advisor

Job Description

Location: Trafford, Manchester

Salary: £21,255

The Company:

Join our client’s dynamic team as a Customer Service Advisor and become an integral part of their mission to provide exceptional customer experiences. We are committed to upholding the highest standards of service excellence and building strong relationships with our valued customers.

What They Offer:

• Contributory pension
• Generous holiday entitlement, increasing with tenure, and an additional day off on your birthday
• Hapi benefits program, offering exclusive discounts at major supermarkets, cinemas, and leading retailers
• Complimentary on-site parking for your convenience
• State-of-the-art on-site gym with free personal training sessions
• Personal lockers, showers, and changing facilities
• Annual eye test to support your well-being
• Hybrid work arrangement, providing the flexibility of 1 day in the office per week

Key Responsibilities:

As a Customer Service Advisor, you will be at the forefront of delivering top-notch customer service. Your positive attitude, effective communication skills, and dedication to customer satisfaction will be instrumental as you:

• Assist customers with their inquiries, providing information and resolving issues promptly
• Build strong rapport and trust with customers, ensuring a personalized and memorable experience
• Effectively manage customer interactions through various communication channels
• Work collaboratively with the team to share insights and contribute to process improvements
• Maintain accurate records of customer interactions and transactions

Essential Qualities:

• Background in customer service or a similar fast-paced customer-oriented setting
• Excellent communication skills, both written and verbal, with a strong customer-centric approach
• Empathetic and patient, with the ability to handle various customer personalities
• Problem-solving mindset and the ability to think on your feet
• Team player with a positive and proactive attitude

Desirable Qualities:

• Prior experience in customer service roles within retail, hospitality, or related industries
• Familiarity with using customer service software and tools
• Ability to adapt to new challenges and a willingness to learn and grow

To Apply:

If you are passionate about delivering outstanding customer service and creating memorable interactions, we invite you to apply for the role of Customer Service Advisor. Please send your CV to Joshua Hallett at Recruitment Solutions NW Ltd.

Note: Only candidates shortlisted for the Customer Service Advisor position will be contacted.