Job Description

Salary: up to £25,000 (DOE)

Location: Rochdale

Consultant: Sadie Fielden

Recruitment Solutions NW Ltd are looking for an experienced Collections Assistant to join dynamic and innovative company based in the Rochdale area who are looking to expand their Collections Team after their profound success.

What to Expect

  • Exposure to a Top-Grade Employer who offers both Flexibility and Promotes Equal Opportunities
  • Competitive Salary
  • Newly Refurbished Offices
  • Flexible and Remote Working (following initial training period)
  • Free Parking/ Good Transport Links
  • Regular Company Events

Key Responsibilities

  • Handling high volumes of inbound and outbound calls
  • Working within FCA/ Collections Guidelines
  • Escalating cases to Senior Management when needed
  • Demonstrating tact and understanding whilst gaining a thorough insight into Customer needs and circumstances
  • Providing tailored services and advice when negotiating payment plans and providing financial advice across a range of personal circumstances

Requirements

  • Excellent communicator – both written and verbal
  • Confident with IT & CRM systems
  • Ability to demonstrate non-judgmental practice and treat all Customers fairly
  • Previously worked within Customer Service/ Collections background
  • Experience from within FCA Regulated background – BENEFICIAL

If you are interested in this role then apply today or contact Sadie for more information via sadie@rsnltd.com or 01706 712388