National Accounts Administrator

Job Description

The National Accounts Administrator provides administrative and operational support to the National Accounts team, ensuring accurate account management, smooth coordination with internal departments, and high-quality service delivery to key national customers. This role is detail-oriented, highly organized, and critical to maintaining strong client relationships.

National Accounts Administrator – Key Responsibilities

• Provide day-to-day administrative support to National Account Managers
• Set up and maintain national account records, contracts, pricing, and documentation
• Process orders, quotes, invoices, credits, and account changes accurately and on time
• Act as a point of contact for internal teams (sales, finance, logistics, customer service) regarding national accounts
• Monitor account compliance with contractual terms and service-level agreements
• Prepare reports, summaries, and data analysis related to national account performance
• Coordinate onboarding of new national accounts and support renewals or contract updates
• Resolve routine account issues and escalate complex matters as needed
• Maintain accurate records in CRM, ERP, or other internal systems
• Support audits, pricing reviews, and account reconciliations

National Accounts Administrator – Skills

• Strong administrative and organisational skills
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage multiple priorities and deadlines
• Strong customer service mindset
• Confident working with data, spreadsheets, and reports
• Ability to collaborate effectively across departments
• Discretion when handling confidential or sensitive information

National Accounts Administrator – What We offer

• Opportunity to work with high-profile national clients
• Collaborative team environment
• Exposure to sales operations and account management
• Career development opportunities within sales or commercial operations