Transport Planner
About Candidate
- NVQ Health and Social Care
- NVQ Level 2 Customer Service / NVQ Level 2 Retail
- 1994 GCSEs achieved including Maths and English – The Radclyffe School
Systems used
- Microsoft Word & Excel – Intermediate
- Microlise
- AS400
- SAP
- Inhouse Systems & Databases
Key skills
- Organisational
- Attention to detail
- Communication
Most Recent Employer – Utility Service
Position – Fleet Team Supervisor
Dates – June 2024 – June 2025
- Maintaining and Managing 4500 vehicles across the network
- Planning and booking MOTs, service and defects
- Dealing with complaints both internal and external
Previous Employer – Bakery
Position – Transport Administrator
Dates – September 2020 – June 2024
- All aspects of admin support for transport manager
- Compliance of all vehicles
- Arranging for servicing of all fleet vehicles and keeping records up to date
- Debriefing
- Planning routes
- Wages
- Arranging defects to be repaired
- Driver infringements
- Driver one to ones
- Dealing with driver CPC
- Driver’s hours
Previous Employer – Organisation
Position – Reinstatement Planner
Dates – February 2019 – March 2020
- Planned all reinstatement for new homes development for multi utilities and services
- Worked within a sole role and reported to Operations Manager
- Involved in the planning of all reinstatement for new homes under development
- Planned the installation of multi-utilities and services including water, gas, and electricity
- Communicated with Local Councils in seeking permits and forwarding any proposals for new roads to be considered for development
- Met strict deadlines in ensuring that all documentation was current and forwarded within specified timeframes to developers and Local councils
- Ran reports in providing a breakdown of outstanding plans concerning the installations
- Communicated with external teams in the planning of installations and updating project managers involved and any homebuyers
- Ensuring that staff on site had necessary PPE on site during installation
Previous Employer – Water Company
Position – Operations Planner
Dates –October 2017 – June 2018
- Planned the daily routine and mapping the daily pattern of jobs
- Looked after a 16 teams of external meter operatives
- Called customers to check all works have been completed
- Booked appointments for specific meter fits
- Took calls from operatives and customers
Previous Employer – Type of Food Conservation
Position – Account Manager
Dates – May 2017 – October 2017
- Managed Major national Accounts for UK Largent’s cold storage and distribution centre
- Managed KPI’s
- Attended to customers’ needs for all delivery aspects
- Answered queries via phone and email
- Sent proof of deliveries to customers
- Sent reports to customers
- Took ownership of queries
- Liaised with various depots across the country to ensure the correct running of the account
Previous Employer – Office Supply Store
Position – Customer Service Advisor
Dates – October 2002 – May 2017
- Inputted stationary orders using AS400 and SAP
- Took payments from customers
- Dealt with queries from customers
- Sent out copy invoices
- Opened new accounts
- Helped people to understand and use the Company web site and place an or- der
- Took ownership of accounts and follow up problems on accounts to ensure the customer is receiving the best service possible
- Liaised with other teams and departments internally by phone and email
- Met targets required for additional sales, manned time on the phones and returns on accounts, number of queries resolved
- Spoke to and liaising with carriers to arrange special deliveries
- Sent emails to carriers’ depots to cancel orders, chase up a delivery or pass on any specific driver instructions
- Administration work for the deliveries and customer complaints using Excel
- Helped inexperienced members of staff on how use the parcel tracking systems or our AS400 systems to find information for customer orders
- Dealt with serious complaints
- Dealt with email queries, questions and complaints from customers
Previous Employer – Clothing Company
Position – Customer Service Advisor
Dates – August 2002 – October 2002
- Dealt with customer service queries
- Took orders from customers
- Opened new accounts
- Took payments from customers
Previous Employer – Residential Home
Position – Head Care Assistant
Dates – January 2002 – August 2002
- Worked as part of a team taking care of elderly people
- Helped residents to dress and wash
- Looked after people with mental and physical illnesses
- Dealt with families coping with bereavements
- Filling out daily reports of residents well being
- Held briefings at the change of shift with other staff members to advise of any changes in residents
Previous Employer – Smart and Traditional Metering Services
Position – Semiskilled Operator
Dates – August 1998 – October 2001
- Assembled circuit boards
- Soldering electrical components into circuit boards
- Assembled electric meters
- Quality testing meters
- Travelled to other sites involving overnight stays training people to solder and assemble circuit boards
- Worked as part of a team to obtain daily targets
- Trained of staff when business moved premises
Previous Employer – Supermarket
Position – Fresh Food Supervisor
Dates – July 1994 – August 1998
- Ran fresh food department
- Ordered fruit and veg daily from supplier
- Replenished stock regularly throughout the day
- Monitored profit and loss weekly and produce report for management
- Took monthly stock checks throughout the store
- Trained new starters for shop floor and checkouts
- Dealt with customer complaints and queries
- Assisted the running of the shop floor
- Assisted with end of day cash reconciliation
