Credit Controller

Job Description

• Manage and monitor customer accounts to ensure timely collection of outstanding debts.
• Proactively chase overdue invoices via phone, email, and written correspondence.
• Resolve customer queries and disputes in a professional and timely manner.
• Conduct credit checks on new and existing customers in line with company policy.
• Maintain accurate records of all communications and payment agreements.
• Prepare regular debtor reports, highlighting risks and overdue accounts.
• Work closely with the sales and customer service teams to resolve account issues.
• Recommend accounts for escalation to legal or external debt recovery when necessary.
• Contribute to continuous improvements in credit control processes.

Skills & Qualifications

• Proven experience in credit control, accounts receivable, or a similar finance role.
• Strong communication and negotiation skills with a customer-focused approach.
• High attention to detail and excellent organizational skills.
• Ability to work independently and manage multiple accounts effectively.
• Proficiency in MS Office (especially Excel) and accounting/ERP systems.
• Knowledge of credit risk assessment and debt recovery procedures is desirable.

Personal Attributes

• Confident, resilient, and results-driven.
• Professional and diplomatic in handling sensitive financial matters.
• Strong problem-solving and decision-making abilities.
• Team player with a proactive mindset.