Demand Planner

Education/Qualification

• 2008 West Cheshire College – BETEC National Diploma in Media
• 2006 Whitby High School – 9 GCSEs including Mathematics and English

Systems used

• Microsoft Word and Excel
• SAP
• Pivot Tables
• VLookUps
• Index Match
• Array Formulae
• Microsoft Dynamics Nav

Career Summary

Current Employer – Global Healthcare Company (Various roles from March 2022 – Present)

Position – Demand Planner

Dates – November 2022 – Present

• Reporting to the senior demand planner
• Maintenance of the forecasts given to our production units
• Manage demand planning for in house and external suppliers
• Sales forecasting and planning future orders
• Identify overstocks and outages and take relevant action to rectify
• Diagnosis of any significant deviations in our sales forecasts on a monthly basis
• Liaising with product managers to determine the reasons and if action needs to be taken
• Liaising with production units to ensure any short-term changes can be accounted for without negatively impacting safety stocks
• Input and upkeep of the forecasts previously using SAP APO but now transitioning to IBP
• Assuming the lead and running the forecast review meetings with stakeholders from different departments

Position – Supply Planner

Dates – March 2022 – November 2022

• Ordering products from suppliers locally, and other company plants abroad, along with any queries/discrepancies that go with this aspect
• Work with suppliers to improve overall performance
• The role also has a focus on master data upkeep for the company as a global entity

Previous Employer – Home Die-cutting Machine

Position – Planning and Inventory Coordinator

Dates – March 2021 – March 2022

• Replenishment of items and keeping a steady supply chain, factoring in minimum order quantity, lead time, and usage
• Another factor in the replenishment process is product lifecycle, determining the sustainability of the product based on sales to avoid ordering items that would be wound down before their arrival etc
• The role relies heavily on Microsoft Dynamics “Nav”, and I am currently adapting my excel skills to Jet reports, a Nav supplement which imports data into excel to create reports

Previous Employer – Photo Printing Company

Position – Systems Development Support 

Dates – February 2018 – June 2020

• Focused on bespoke photo kiosk interface
• Implementation of periodic updates in line with various seasonal and/or promotion changes
• Offering third line support and communicating any recurring issues to the developer
• Creating and amending template xml files
• Offering additional technical support to the production floor, the online team, and investigating any recurring technical issues
• Offered technical guidance through all areas of the Timpson Group
• Used my experience in documenting processes to head a panel tasked with creating a process which mapped the journey of a sellable product, also to build a robust process for our periodic updates, allowing us to better manage the expectations of the stakeholders and improve the reliability of the modifications due to an organised testing method

Previous Employer – Travel Agency

Position – Hr Reporting Analyst

Dates – October 2017 – January 2018

• Compiling all relevant data into MI Reporting, including creating a robust process for collating information, calculating efficiently and presenting effectively

Previous Employer – Manufacturing Company

Position – Production Data Analyst / Master Data Analyst

Dates – February 2016 – October 2017

• Monitoring and improving the reporting systems used to track KPI’s, including the design and construction of an interactive database that can be navigated by team leaders and other responsible people with ease
• Responsible for the upkeep of the Standard Operating Procedures, process maps any other process maps/work instructions
• Role evolved to manage the flow of data from all aspects of the business that affect production, including projects to observe the passage of one production order from its generation to its conclusion, TAKT analysis on various stages, isolating discrepancies between materials allocated to produce and materials used, and maximising the efficiency and accuracy of data collection
• Also improved the data integrity between HR, Production, Payroll and Finance

Previous Employer – Healthcare Company

Position – Client Services Specialist

Dates – May 2015 – February 2016

• Analyse bill reviews of our clients using complex spreadsheets with speed and accuracy
• Proactively created a tracker for performance monitoring of the telesales team
• Answered ad hoc queries for bill analysis from both internal and external source
• This was also aided in creating competitive quotes for businesses

Previous Employer – Marketing Company

Position – Campaign Coordinator

Dates – September 2013 – May 2015

• Organisation and dispatch of stock
• Asset management
• Sales reporting
• Monitoring quality across campaigns
• Payment of commissions to offices using our bespoke CRM systems or using manual reports in Excel, this included commission reclaim/reconciliation reporting
• Office compliance ensuring complaints were responded to within a given SLA and that sales advisors from each office were in their allocated areas

Previous Employer – Marketing Company

Position – Trainee Sales and Marketing Assistant

Dates – July 2013 – September 2013

• Responsibilities included sales admin across 2 CRM systems, monitoring and management of e-marketing campaigns

Previous Employer – Services for Sales Teams

Position – Campaign Fulfilment Executive

Dates – October 2012 – February 2013

• Ensuring clients lead generation needs were met
• Using e-shot organization
• Managing telemarketing campaigns
• Ensuring prospects adhered to strictest prequalification
• Reporting campaign progress daily

Previous Employer – Gym

Position – Membership Advisor

Dates – August 2012 – October 2012

• Touring and price presenting to prospects
• Maintaining standards of excellence
• Managing new member wizards
• Maintaining the database of generated leads
• Contacting prospects and ex members with our latest offers on membership

Previous Employer – Retail Store

Position – Sales Consultant / Supervisor

Dates – August 2007 – August 2012

• Opening and closing the store
• Banking
• End of day procedures
• Delegating tasks evenly so that all members of staff had something to do
• Monitoring discounts and liaising with centre management
• Advising customers in store or over the phone
• Liaising with our sister store and repair services
• Stock and delivery checks
• I also implemented a marketing campaign during Euro 2008 and Wimbledon 2008