Operations and H&S Manager
About Candidate
Education/Qualification
- 2024 National General Certificate
- 2024 Nebosh Diploma NVQ Level 6
- 2009 Ashton Sixth Form College – A Levels Achieved
- 2006 West Hill High School – GCSEs Achieved, including Mathematics and English
Systems used
- Microsoft Word and Excel
- Other CRM in-house systems
Career Summary
Most Recent Employer – Home Building Services
Position – Various Roles
Dates – June 2018 – December 2024
Position – Operations and H&S Manager
Dates – September 2024 – December 2024
- Quadrupled company turnover in 2 years
- Co-ordinate all teams daily to achieve project milestones on schedule (30+ staff/subcontractors)
- Introduced and wrote full H&S policy and attained ISO9001, 45001 & 14001 accreditations for the firm
- Responsible for managing day-to-day running of the firm, along with Health and Safety company wide
- Digitalised all information and implemented tablet-based workflow for engineers, backed up by cloud-based CRM software
- Introduced CRM system to effectively track jobs, materials, operatives etc, along with training all staff how to use
Position – Operations Assistant
Dates – July 2018 – September 2024
- Assisted the Managing Director in the day-to-day running of the firm (25+ operatives/subcontractors)
- Assisted in smooth operation with proper inventory management, enabling sites to function uninterrupted
- Served as main point of contact for customers, providing high levels of customer service to maximise sales potential
- Wrote business correspondence and technical letters
- Supervised administrative work in head office and set goals for two junior staff
Previous Employer – Investment Company
Position – Business Development Manager
Dates – January 2017 – June 2018
- Worked with Assistant VP Matthew Hewett to provide strategic advice to suit the needs of clients
- Identified and followed up potential leads
- Organised and attended events and seminars for both prospective and existing clients
- Maintained sound relationship with existing clients in regard to the management and performance of their portfolio
- Assisted in pension transfers, SIPP’s, ISA investment advice
Previous Employer – Fire Protection Services
Position – Business Development Manager
Dates – September 2015 – November 2016
- Met with potential clients to introduce the company and discuss their needs
- Managed current service client base and dealing with any suppression system releases
- Negotiated renewals for service contracts with clients, as well as our competitor clients
- Worked with CEO and Operations Director to develop new in-house management systems
- Qualified leads and managed pipeline to drive continuous growth
Previous Employer – Legal Services
Position – Various Roles
Dates – February 2011 – June 2015
Position – Business Development Manager
Dates – June 2014 – June 2015
- Database creation of all prospective clients based on area, size etc
- Design of new marketing materials
- Met current clients to discuss needs and work out target driven plan to increase cost recovery
- Met potential clients to introduce firm and discuss needs
- Negotiated contracts with clients, influencers, and ambassadors, resulting in mutually favourable partnerships and increased growth
Position – Administration Assistant
Dates – February 2011 – June 2014
Previous Employer – Solicitors
Position – Office Assistant
Dates – January 2010 – June 2010
