Credit Controller

Job Description

The Credit Controller is responsible for managing the company’s debtors, ensuring timely collection of outstanding invoices, minimizing credit risk, and maintaining strong relationships with customers. This role plays a key part in safeguarding the company’s cash flow and financial health.

Key Responsibilities

• Monitor customer accounts to ensure timely payment of invoices.
• Proactively contact clients regarding overdue accounts via phone, email, or written correspondence.
• Set up and review customer credit limits in line with company policies.
• Resolve customer queries related to invoices, payments, or account balances.
• Reconcile accounts and allocate incoming payments accurately.
• Prepare regular debtor reports and aged debt analysis for management.
• Work closely with the sales and operations teams to address credit issues.
• Escalate problem accounts and recommend legal or recovery actions where necessary.
• Maintain accurate records of all collection activity and communications.
• Ensure compliance with company policies, legal regulations, and GDPR.

Skills & Qualifications

• Proven experience as a Credit Controller, Accounts Receivable Clerk, or similar role.
• Strong knowledge of credit control processes and financial regulations.
• Excellent communication and negotiation skills.
• High attention to detail and accuracy in record-keeping.
• Ability to work under pressure and meet deadlines.
• Strong problem-solving and organizational skills.

Key Competencies

• Results-driven and target-focused.
• Strong interpersonal and relationship-building abilities.
• Analytical mindset with sound judgment.
• Resilient and professional under challenging circumstances.