Payment Support Agent
Job Description
Our client is looking for a results-driven individual to join their busy Payments Team!
Your main responsibility as the Payment Support Agent will be to provide excellent Support to Customers regarding Payment Services or Discrepancies.
WHAT YOU CAN EXPECT:
- Annual Salary of £24 000 – £28 000 (DOE)
- Flexible Working Model
- 25 Day Holidays PLUS Bank Holidays
- Pension Scheme
- Health Plan
KEY DUTIES AS THE PAYMENT SUPPORT AGENT:
- Provide First-Class Support for Customers via Phone calls, Emails, and Webchats, ensuring a seamless experience
- Assist Customers facing financial challenges by identifying appropriate solutions tailored to their individual needs
- Process all relevant documentation onto the inhouse system
- Adhere to Company Policies and FCA guidelines
- Ad hoc Administrative Duties
SKILLS AND REQUIREMENTS:
- Excellent Communication Skills both Verbal and Written
- Proven track-record in meeting KPI’s
- Previous Relevant Experience
- Be able to work in a Fast-Paced/Pressurised Environment
If you are interested in this position as Payments Support Agent, send your CV to danika@rsnwltd.com or Contact the Team – 01706 712 388
Reference No.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
