Customer Service
About Candidate
Education/Qualification
- 2012 – NVQ Level 2 Diploma in Retail
- 2008 Bury College – Sports and Leisure Diploma and OCR Level 2
- 2007 Bury Church High School – 5 GCSEs including Mathematics and English
Systems used
- Microsoft Word and Excel – Intermediate
- Sage
- CRM Systems
- Internal Systems
Career Summary
Current Employer – Online Retail Services
Position – Customer Support Specialist
Dates – May 2017 – Present
- Working In a team of 10 – Reporting to Manager – working in a busy and fast paced role
- Responsible for responding to Online Customer Enquiries and Resolving Complaints via Telephone / Email / Webchat – With a 24 Hour SLA
- Working to maintain the strongest levels of Customer Relationships / Support and Brand Protection
- Responsible for managing Order Processes – to expected SLA dealing with Deliveries / Returns / Faulty Items /Refunds
- Responsible for sending out PODs to Customers via Email
- Responsible for continuous and accurate update of Customer Records / Notes of Conversations – Agreements etc.
- Working to offer a range of Customer Solutions – responsible for keeping Product / Brand Knowledge up to date
- Responsible for accurate and timely collection of Customer Feedback – works to get this to Internal Teams
- Daily working Internally and Externally with Customers
- Acts as a Senior by assisting with Training of new staff
- Ad hoc duties
Feb 2016 – Apr 2017: Worked in a few customer service roles for a recruitment Agency
Previous Employer – Sports Retailer
Position – Customer Service Advisor
Dates – Nov 2015 – Jan 2016
- Handled and resolved general customer queries and complaints
- Assist in processing orders and exchanges
- Provide accurate product and service information
- Ad hoc admin duties
Previous Employer – Executive agency
Position – Administrative Assistant
Dates – February 2015 – May 2015
- Created and maintained Excel spreadsheets
- Managed document filing systems and prepared workload packs
- Provided support for general office enquiries
Previous Employer – Sports Retailer
Position – Customer Service Advisor
Dates – December 2014 – January 2015
Previous Employer – Retail Store
Position – Retail Operative
Dates – July 2008 – July 2013
