Collections Advisor

February 2, 2024
£22000 - £25000 / year

Job Description

Location : Rochdale

Salary : up to £25K

Consultants : Cassidy Pinder & Annie Earley

We are currently working with a great company across the Financial Services Industry who are looking to appoint a Collections Advisor to join their team. Working hours are Monday – Friday with some flexibility on hours worked.

What you can expect:

  • Competitive Salary
  • Hybrid working after training
  • Free Parking / Good Transport links
  • Refurbished Offices

Key Duties:

  • First Class Service to Customers – Handling high volume of Inbound & Outbound Calls
  • Negotiate Payment Plans / Provide Financial Advice across a range of Circumstances
  • Working across FCA / Collection Guidelines
  • Escalating Cases to Senior Management
  • Understand Customer Needs & Circumstances to agree appropriate Solution
  • Treating Customer Fairly

Profile:

  • Strong Communications Skills – verbally an written
  • Good IT Skills
  • Experienced within a Collections / Customer Service Environment
  • Beneficial to have worked in a FCA Regulated Environment

If you are interested in the Collections Advisor position please send your CV over to us or contact the office for more information.

Reference No.
CPMF0202024