Collections Agent
Job Description
About the client
Our client within Financial Service is looking for a Collections Agent to join their busy Customer Support Team working in a fast-paced environment.
Collections Agent Duties & Responsibilities
- Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence, ensuring a seamless experience.
- Assist customers facing financial challenges, identifying fair and appropriate solutions tailored to their individual needs.
- Adhere to company policies, including the Payment Support Manual and Customer Treatment Framework, in alignment with FCA guidelines and New Consumer Duty requirements.
- Work effectively within a busy, fast-paced team environment, consistently achieving service level KPIs and exceeding targets.
Collections Agent Skills & Experience
- Proven experience working within a fast-paced environment
- Track record of exceeding KPI Targets
- Ability to embrace change and adapt to new ideas/environments
- Proficient with Microsoft Word, Excel and other Computer Systems
- High levels of accuracy/attention to detail
What’s on offer
- 25 days holiday (Plus Bank Holidays)
- Hybrid Working
- Pension Scheme
- Wellness Plan
- Regular Social Events
If you are interested in the Collections Agent position, please contact the office on 01706 712 388 or email charlie@rsnwltd.com
Reference No.
Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
