Collections Specialist
Job Description
We are looking for a motivated and proactive individual to join a Collections Team as a Collections Specialist.
In this role, you will take ownership of managing overdue accounts, negotiating sustainable payment plans, and building strong customer relationships. You’ll bring a customer-first mindset while ensuring compliance with all regulatory guidelines and company policies.
This is an excellent opportunity for someone who thrives in a dynamic environment and is eager to make a positive impact.
What you will be doing as the Collections Specialist:
- Provide first-class support for inbound and outbound calls, emails, webchats, and other correspondence
- Work collaboratively with Internal Teams to resolve Disputes and Debt Account issues
- Negotiate settlements or payment plans that align with both the company’s goals and the customer’s situation
- Assist Customers facing complex financial challenges, identifying fair and appropriate solutions
- Meet and exceed individual and team targets and performance KPIs
Key Skills and Requirements:
- Proven at least 1-year previous experience working as Collections Advisor, Debt advisor or similar role
- Strong Communication and Interpersonal Skills
- Proficient with Microsoft Word, Excel and other Computer Systems
- Previous experience working to meet KPI’s
- Familiar with FCA guidelines and regulations
What’s on Offer:
- Annual Salary up to £28 000
- Flexible working – Hybrid (2/3 Days in office)
- 25 Day Holiday plus bank holidays
- Hours: Mon – Fri; Shift Pattern on Rota basis between 8am – 6pm
- Pension Scheme
- More benefits can be provided on request!
If you are interested in this role as Collections Specialist, You can apply here or contact us directly – danika@rsnwltd.com / 01706 712 388
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Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
