Customer Service Advisor
Job Description
We’re looking for a customer-focused, empathetic individual to join a supportive and experienced Customer Service team. In this role, you’ll be at the heart of helping customers and supporting the Sales team by delivering exceptional service and handling queries with care and professionalism.
What’s in it for you?
- £25,000 annual salary (pro rata)
- 25–30 hours per week, Mon–Fri
- 28 days’ holiday (including bank holidays)
- Flexible working options after probation
- Annual bonus
- Pension scheme
What you’ll be doing:
- Provide excellent customer service via phone, email, live chat, and in-person
- Support a vulnerable client group with empathy, handling sensitive or emotionally challenging queries with care
- Investigate and resolve issues promptly, liaising with internal teams to ensure positive outcomes
- Coordinate product moves, repairs, and installations with customers and colleagues
- Make sound decisions balancing client needs with business priorities
- Follow up after installations, gathering feedback to help improve services
What we’re looking for:
- Minimum 1 year of experience in an office-based customer service role
- Strong communication skills across all channels
- Ability to handle sensitive conversations with compassion and professionalism
- Confident IT skills, including CRM systems
If you’re a proactive and supportive team player who takes pride in making a difference to customers, we’d love to hear from you!
Apply today and join a team where your contribution truly matters. Call the team on 01706 712388 or send your CV to chris@rsnwltd.com
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Disclaimer
Due to the large number of applications we receive, we may not be able to respond to every applicant. If you have not heard from us within two weeks, please consider your application for the currently advertised position unsuccessful. However, we may contact you regarding other suitable roles. We want to emphasize that no wording in this advertisement is intended to discriminate based on gender, marital status, race, religion, ethnicity, age, disability, or sexual orientation. All candidates will be evaluated solely on their merits, qualifications, and ability to fulfil the responsibilities of the role. Recruitment Solutions (NW) LTD operates as an employment agency for both permanent recruitment and temporary placements.
