Customer Support Advisor

Job Description

We are working with a well-established client who is looking for a customer-focused individual to join their frontline support team.

As the Customer Support Advisor, you will be the link between their Customers, Engineers and the wider Business.

What’s on offer:

• Annual Salary of circa £27k
• Free on-site parking
• Early Friday finish
• Pension scheme

What You’ll Be Doing:

• Manage a portfolio of customer accounts, building strong, lasting relationships as their primary point of contact.
• Coordinate and schedule engineers for installations, maintenance, and urgent callouts, ensuring resources are allocated efficiently.
• Liaise between customers, engineers, and internal teams to ensure all appointments run smoothly and on time.
• Monitor and track job progress, updating customers proactively and resolving any scheduling conflicts.
• Understand customer requirements in detail, ensuring work is planned and delivered to meet expectations.
• Investigate service issues, find solutions, and feed back improvement ideas to enhance processes

What We’re Looking For:

• Proven experience in account management, service coordination, or engineer scheduling.
• Excellent organisational skills with the ability to manage multiple diaries and priorities at once.
• Confident, clear communication skills (both verbal and written) and a professional telephone manner.
• A proactive, solutions-focused mindset with a passion for delivering outstanding customer experiences.

If you’re interested, we’d love to hear from you! Call the team on 01706 712388 or send your CV to danika@rsnwltd.com